Operations Manager

Role Overview TheKey is a concierge‑based care solution that provides seniors with comprehensive in‑home care. We are seeking a Human Resources professional to support our field and office teams, ensuring compliance, staff wellbeing, and operational excellence. Responsibilities Understand and enforce state regulations, internal policies, and procedures for concierge nursing and home care. Connect with nursing staff to ensure an exceptional employee experience. Coach and guide office employees in appropriate communication and positive employee relations. Maintain team stability and foster a positive working environment. Deliver PPE and other medical supplies to clinicians in the field as requested. Participate in the orientation and ongoing training of nurses, including occasional field training. Act as the primary point of contact for staff troubleshooting regarding benefits, payroll, workers’ compensation, and corporate Human Resources. Collaborate with recruiting, compliance, and staffing teams to obtain and maintain strict credential compliance from nursing staff. Document, track, and report incoming concerns and complaints to management. Identify trends in employee concerns and offer proactive suggestions for training or interventions. Maintain office supplies and manage vendor relationships to ensure a welcoming office environment. Coordinate with the IT department to quickly resolve technology barriers faced by employees. Provide excellent customer service and mentor local teams regarding employee relations and adherence to state and federal labor laws. Manage day‑to‑day office operations, including facilities management, licensing, and supply ordering. Lead initiatives for staff retention, development, and satisfaction to maintain a minimum 60%+ retention rate over six months of active scheduled hours. Ensure absolute accuracy in client and nursing schedules, pay rates, personnel files, and care notes to meet strict payroll and billing deadlines. Partner closely with the HR team to ensure compliance with all labor laws, nursing regulations, and workers’ compensation procedures. Perform additional duties and responsibilities as assigned by the supervisor. Qualifications Associate’s or Bachelor’s degree in Human Resources, Business Administration, or related field (highly desired). Three to five years of experience in health care, elder care, social work, or related industry. Demonstrated excellence in customer service and supervisory skills. Strong computer proficiency and the ability to document notes accurately and promptly within systems. Plush communication and presentation skills to develop excellent relationships with field staff. Excellent investigative skills with the ability to generate high‑quality documentation and reports. Current driver’s license and proof of auto insurance. Physical Requirements Lifting and carrying up to 20–25 pounds. Sitting, standing, and walking for prolonged periods during the workday. Operating standard office equipment such as computers, laptops, telephones, and photocopy machines. Salary & Benefits Salary: $100,000–125,000 + field bonus. Medical/Dental/Vision Insurance TouchCare VirtualCare Life Insurance Health Savings Account Flexible Spending Account 401(k) Matching Employee Assistance Program PTO for Non‑Exempt Employees Flexible PTO Plan for Exempt Employees Holidays and Floating Holidays Pet Insurance Equal Opportunity & Legal Requirements TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. California Residents Only: In accordance with Article2 of the California Health and Safety Code – California Community Care Facilities Act, TheKey requires timely and accurate positive fingerprint identification of California‑based applicants as a condition of employment. If an applicant has been convicted of a non‑exemptible crime, the conditional offer may be rescinded in compliance with applicable state and local laws. #J-18808-Ljbffr