Memory Support Program Manager

The Memory Support Program Manager coordinates the memory support program to ensure that the physical, social & emotional needs of the residents and their families are met. As a representative and team member of the company, this position is expected to present oneself in a manner that reflects professionalism and ensures resident satisfaction.

This is a full-time position | Schedule: Monday - Friday. Weekend as needed.

Pay range is $86,000 - $95,000 a year depending on experience. 

To be successful in the role, you would have:

• • Must have at least 3 to 5 years prior related experience with people living with dementia and at least 1 year of supervision experience.
  • High School Diploma or equivalent;
  • Bachelor Degree preferred
  • Prefer 2+ years’ experience in assisted living management.
  • First Aid certified and CPR training required

Work Duties

• Keeps the HumanGood Memory Support Program Philosophy at the core of all planning and implementation of activities and care to meet the specific needs of residents;
• Supervises Team Members in the Memory Support; supervision includes management of work schedules, hiring, training, evaluating, employee development, coaching, discipline, salary increases, and adjustments;
• Leads by example and collaborates with Director of Community Life to ensure team members engage residents in programs
• Collaborates with Clinical partners to coordinate resident moves and transfers within the Memory Support;
• Assure that resident profile is completed (prior to move-in preferable; no later than 3 business days after move-in) and shared with team members;
• Provides orientation for new residents and family members;
• Conduct and promote support and/ or educational groups for residents/ families;
• Communicates with resident family members in a respectful and caring manner and provides information regarding residents’ daily life as appropriate; uses tactful, diplomatic communication techniques in potentially sensitive or emotionally charged situations;
• Conducts Memory Support team member meetings, makes recommendations for training and communications and system improvements;
• Coordinates with Director of Assisted Living when significant changes of residents occur which may lead to level of care change or adjustment;
• Prepares and updates Level of Care Transfer Notice and Service Plans for Memory Support residents in collaboration with the Director of Wellness and Assisted Living;
• Monitors and focuses on non-pharmacological solutions of behavioral expressions; involves other team members, leaders, and CSC members as needed; coaches team members to provide behavioral interventions;
• Collaborates with Dining Team Members to ensure dignified dining experience
• Maintains readiness for licensing and accreditation survey;
• Participates in Safely You Huddle Calls, reviews falls and responses to falls; ensures permission for Safely You is obtained from families (in agreement) and maintains documentation of permission;
• Ensures Wandergard system (when in place) functions per guidelines;
• Leads and/ or participates in resident related meetings (Resident Review Committee Meetings, Care Plan Meetings, Family Meetings, etc.)
• Completes required state training programs for Memory Support;
• Manage department budget including census targets and purchases supplies as needed
• Attends in-service training workshops and meetings as required;
• Conducts work tasks safely and in compliance with the community safety program;
• Provides effective and courteous service to all residents, guests and team members;
• Promotes and protects the rights of residents;
• Responds to emergencies in a prompt, calm manner;
• Performs monthly safety audits and submits work orders as needed; and
• Performs various related essential duties as required.

What's in it for you? 

At HumanGood, we’re driven by purpose—reimagining senior living and creating communities where older adults can thrive. When you join us, you’re part of something bigger, making a meaningful impact in the lives of residents every day. Build your future where you’re supported — you’ll have the total rewards you need to build a confident, secure life for you and your family. Count on a compensation package that maximizes your health, wealth and well-being. And adds up to 40% in value to your base compensation.

We offer a comprehensive range of benefits and perks to support you, including*:

• Health, Dental and Vision Plans- start the 1 st of the month following your start date
• 20 days of paid time off (increases with years of service), plus 7 company holidays
• 401(k) with up to 4% employer match and no waiting on funds to vest
• HSA option with employer contribution
• Tuition Reimbursement and continuing education programs
• $25/line unlimited cell phone plan (plus taxes and fees)

• Cell Phone Stipend
• 5-star employer-paid employee assistance program

*Please Note: Benefit eligibility is determined by employment status and regularly scheduled hours.

And as team members support residents, HumanGood supports team members. Here, you'll have the benefits and compensation you need to build a secure life for your family, and real opportunities to grow in your career, gain leadership skills and develop personally. Join us. You'll make a difference by helping our team members and our residents realize their full human potential.

Learn more at

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.