Associate Patient Care Coordinator

Associate Patient Care Coordinator

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Optum is seeking an Associate Patient Care Coordinator to join our growing team. At Optum, we are transforming healthcare nationally while providing physician-led care locally.

Schedule: A 40-hour work week, Monday through Thursday 7:30 AM- 5:30 PM or until last patient leaves. Friday 7:30 am to 5:00 pm or until last patient leaves. Schedule may change due to business needs. May be asked to float to other locations for coverage, as needed.

Location: 325 Broad St, Suite 100, Sumter, SC 29150

Primary Responsibilities:

• Greet and check in/check out patients
• Verifies patient demographics and insurance information
• Collects outstanding balances, co-pays, deductibles, and co-insurances
• Checks patients out and schedules future appointments
• File, fax and maintain medical records
• Ability to maintain a work queue list- complete any pending actions ie referrals, scheduling appointments
• Performs general clerical duties
• Meets the communication needs of the patient/family, practice providers, and practice staff
• Participate in performance improvement activities
• Greet patients in a professional and courteous manner
• Directs patients to appropriate areas
• Check-in' all patients, gives patient medical forms to complete and update if needed
• Collecting payments, printing receipts, and posting payments
• Scanning and filing patients' information if needed
• Reconciles cash drawer daily and send deposit to Department manager
• Follow the Payment Security policy and procedures according to Optum Medical guidelines
• Retrieve and sort mail into appropriate boxes
• Sorts and documents any returned mail
• Maintains a good working relationship with practice staff members
• Performs all other duties assigned
• Meets dress code standards: appearance is neat and clean
• Completes annual/monthly education requirements
• Reports to work on time and as scheduled
• Completes work in a timely manner
• Attend staff meetings
• Ensures patient confidentiality
• Complies with all practice policies and procedures.
• Performs other duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 1 plus year of customer service or healthcare related experience
• 1 plus year of computer proficiency experience in Microsoft Office (Outlook, Word, etc.)
• Ability to work a 40-hour work week:
• Monday through Thursday 7:30 AM- 5:30 PM or until last patient leaves
• Friday 7:30 am to 5:00 pm or until last patient leaves

Preferred Qualifications:

• 1 plus year of experience working in medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
• Knowledge EMR ( ECW)
• Knowledge of insurance carriers and managed care plans
• Knowledge of medical terminology

Soft Skills:

• Ability to work independently and as a team, and maintain good judgment and accountability
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.