Network & Infrastructure Engineer

About Us At Versa Networks, we're revolutionizing the way businesses connect, secure, and optimize their networks. Our mission is to secure anywhere, anytime access to anything. As a leader in Secure SD-WAN, SSE (Secure Service Edge), SASE (Secure Access Service Edge) and Next-generation Managed Services, we are empowering organizations across the globe to transform their IT infrastructure for the modern cloud era. Our innovative products enable enterprises to deliver a seamless, scalable, and secure digital experience, no matter where their users, devices, or applications are located. Founded by industry veterans and backed by premier venture capital firms, Versa is a market leader driving innovation and growth as it positions itself for a future IPO. We believe in fostering a culture of innovation, collaboration, and customer success. Our team is comprised of passionate, forward-thinking professionals dedicated to driving the future of networking technology. We encourage creativity, offer opportunities for growth, and provide a dynamic environment where our people can thrive and make an impact. At Versa Networks, we don’t just build products – we build relationships, elevate businesses, and shape the digital future. Join us and be part of a fast-paced, cutting-edge company that's making a real difference in how the world connects and communicates. Job Summary The Cloud Managed Services engineer will be responsible for providing end-to-end management as well as technical support to debug diverse complex networking problems reported by the customer on the Versa hosted platform/solution. Responsibilities Helps customers to solve reported product and network problems of varied complexity. Replicate customer issues in the lab environment. Work with engineering team to replicate customer issues and test possible fixes. Work on problems of diverse scope across all solutions from Versa Incident/ticket lifecycle management Setting up infrastructure. Create knowledge articles. Ability to write bash/python scripts(optional) Qualifications BS (MS Preferred) - Computer Science, Information Security/Technology or equivalent Routing - OSPF & BGP, MPLS, L3 VPN – expert level TCP/IP protocol suite, SFW, NGFWGood understanding of IPSec VPN/SSL-VPN/NAT/GRE. Hands-on experience in anti-virus software, intrusion detection, firewalls and content filtering Understanding of security logs, vulnerabilities , CVEs, threat map Experience in handling perimeter security, endpoint security , web and email security Working knowledge of Linux/Unix environment. Good understanding of virtualization, SaaS, IaaS and related technologies. Experience in managing, supporting, and deploying network infrastructures. Strong ability to diagnose server or network issues which will be complex in nature. Understanding of common information architecture frameworks. Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and projects with minimal supervision. Good verbal and written communication skills, and ability to address conflict with others constructively. Ability to work in 24x7 rotational shifts. Commitment to customer delight is a must. Quality focused, result and goal-orientated person. Debugging hardware & software system-level problems in a multi-vendor multi-protocol network environment. Team player, can-do attitude and takes initiative. Ability to work independently as well as in a team (in a start-up environment). Good communication skills to work with cross-functional groups. Strong skills in large-scale software design and development. Excellent verbal and written communication skills. Excellent troubleshooting and problem-solving skills. 8+ years of hands-on experience in a similar role Additional Desired Skills: Experience in configuration and troubleshooting networks and security appliances. Experience in Threat Analysis and Security Incident handling Certifications like CEH , GIAC (Global Information Assurance Certification) ,CCSP will be an added advantage. SIEM (ArcSight , QRadar or any industry leading tools) administration for standard and Custom Log Source Onboarding of On-prem/Cloud The Ideal candidate will be an individual contributor, who is a self-starter, with excellent interpersonal, communication, problem solving and troubleshooting skills. Prior experience working in a TAC environment will be a plus. Demonstrate an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge. Location: Santa Clara, CA *Applicants must be authorized to work in the US The pay range for this position at commencement of employment in California, Washington, or New York City is expected in the range of $170,000 to $210,000. A candidate’s specific pay within this range will depend on a variety of factors, including job-related skills, training, location, experience, relevant education, certifications, and other business and organizational needs. Why Versa? At Versa Networks, we believe in taking care of our people – both professionally and personally. We offer a comprehensive benefits package designed to support the well-being, growth, and work-life balance of our employees. When you join our team, you can expect: Competitive Salary & Incentives: We offer a competitive compensation package with and pre-IPO equity to reward your hard work and dedication. Health & Wellness: Comprehensive medical, dental, and vision insurance plans to ensure you and your family stay healthy and covered. Paid Time Off (PTO): Enjoy a generous PTO policy that includes vacation days, sick leave, and paid holidays to recharge and take care of personal matters. Flexible Work Environment: We understand the importance of work-life balance. Enjoy the flexibility of remote work, and hybrid option to create the work schedule that works best for you. Professional Development: We believe in continuous learning. Access to training, certifications, and educational resources to help you grow in your career and stay ahead of industry trends. Employee Recognition: We celebrate achievements both big and small, with regular recognition programs and awards that highlight your contributions to our collective success. Collaborative Culture: Be part of a dynamic, inclusive, and supportive team where innovation and collaboration are at the heart of everything we do. Parental Leave: Generous parental leave policies to support you during life's important moments. At Versa Networks, our benefits are designed to help you thrive both inside and outside the office. Join us and experience a rewarding, fulfilling career in a supportive environment that values your health, happiness, and success. Versa Networks is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. #J-18808-Ljbffr