Quality Operations Director

At SCP Health, what you do matters As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care. Why you will love working here: Strong track record of providing excellent work/life balance. Comprehensive benefits package and competitive compensation. Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect. JOB RESPONSIBILITIES: Strategic Operations & Executive Support Manage the operational rhythm of the department: meeting cadence, agenda development, pre-read distribution, action tracking, and follow-through Prepare and maintain executive-level briefing materials, Board reporting packages, and QPI bundle summaries Serve as thought partner and surrogate for the EVP in cross-functional forums, representing quality priorities with credibility and clarity Maintain department-wide initiative inventory; surface interdependencies, risks, and resource constraints proactively Program & Project Management Lead or co-lead complex, cross-functional quality improvement initiatives from scoping through implementation and evaluation Build and maintain project charters, work plans, RACI matrices, milestone trackers, and stakeholder communication plans Coordinate across COE leadership, CMOs, COOs, Finance, IT, and external health plan partners to ensure alignment and accountability Apply structured methodologies (Lean, PDSA, Six Sigma, Agile) appropriate to initiative type and organizational context Performance Reporting & Data Storytelling Develop and maintain the department’s core reporting infrastructure: SACR, MOR, quality scorecards, value-based care dashboards, and ad hoc analytics Translate raw data from multiple sources (HEDIS, Star Ratings, clinical registries, internal metrics) into compelling narratives for executive and Board audiences Own presentation development for monthly/quarterly operational reviews, large initiatives, and regulatory reporting requirements Establish consistent reporting standards, visual templates, and data governance practices across the department Technology, AI & Process Innovation Serve as the department’s primary translator between clinical quality priorities and technology/AI capabilities Identify, pilot, and scale AI and automation tools that reduce manual administrative burden and improve data quality and reporting speed Evaluate and recommend platforms, tools, and workflow solutions that enhance department efficiency Build internal literacy around AI-assisted quality monitoring, documentation, and performance improvement tools Performance Improvement & Change Management Support SEPTEE framework implementation across service lines, including change management planning, training coordination, and adoption tracking Facilitate process redesign efforts, using structured PI methodologies to identify root causes, redesign workflows, and monitor sustainability Assist in development of value-based care performance improvement strategies in collaboration with health plan partners and clinical leadership Communication & Stakeholder Engagement Draft, review, and distribute internal and external communications on behalf of the EVP, including department announcements, partner correspondence, and regulatory submissions Coordinate with HR, Finance, Legal, and other departments to advance quality-adjacent initiatives requiring cross-functional input Represent the department in key operational forums when the EVP is unavailable or requests surrogate participation EDUCATION: Bachelor’s degree required; Master’s degree (MHA, MBA, MPH, or related), preferred. PMP, CAPM, or equivalent project management certification, preferred. Lean, Six Sigma Green Belt or Black Belt, preferred. Clinical education, a plus. WORK EXPERIENCE/QUALIFICATIONS: 5+ years of progressive experience in healthcare quality, operations, management consulting, or a related field. Prior experience in chief-of-staff, operations liaison, performance improvement, clinical analytics, or senior project management capacity, preferred. Demonstrated experience managing complex, cross-functional initiatives in a matrixed healthcare organization Proven ability to develop Board- and executive-level reporting, presentations, and data narratives. Prior experience with value-based care metrics, HEDIS, Star Ratings, or clinical quality and safety programs preferred KNOWLEDGE, SKILLS, AND ABILITIES: Exceptional written and verbal communication; able to synthesize complexity for diverse audiences. Advanced proficiency in Microsoft Office Suite (PowerPoint, Excel, Teams, Outlook); familiarity with AI and automation tools (Copilot, ChatGPT, Tableau, or equivalent). Strong analytical and data storytelling skills; ability to build compelling visualizations from disparate data sources. High emotional intelligence; able to operate with diplomacy, discretion, and confidence at the executive level; courage to speak up. Self-directed, adaptive, proactive, agile, and comfortable managing multiple high priority workstreams simultaneously. Sound judgment in ambiguous, fast-moving situations; strong confidentiality orientation. Team-orientation, respect for others, and strong collaboration orientation. PRIMARY LOCATION: SCP office: Atlanta, GA Pay Range: 110,591.00 - 163,704.00 USD annually This range represents the anticipated base salary for this role. Actual compensation will be determined based on experience, qualifications, and internal equity considerations. We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance, including medical dental, vision insurance, a 401(k) plan with a company match, paid time off and holidays, professional development support, and employee wellness resources. Visit our website for further information. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area. #J-18808-Ljbffr TSG Resources, Inc.