Passenger Service & Ramp Agent (PSRA)

Passenger Service Ramp AgentPeople. Passion. Pride. This is what has driven our teams since 1833.Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.But at the heart of our business is our people.The Passenger Service Ramp Agent is responsible for supporting both passenger service and ramp operations to ensure safe, efficient, and on-time aircraft handling. This role assists with baggage handling, aircraft servicing, passenger assistance, and coordination of ground support activities while maintaining excellent customer service and compliance with airport safety regulations.What you will be doing:Load and unload passenger baggage, cargo, and aircraft supplies safely and efficientlyAssist with aircraft arrivals and departures, including marshaling, chocking, and ground equipment setupTransport baggage and cargo between terminals, aircraft, and designated airport locationsProvide passenger assistance, including wheelchair support, gate assistance, and customer service as neededAssist passengers with boarding, deplaning, and connecting flight information when requiredOperate ground support equipment such as belt loaders, baggage carts, tugs, and tow equipment safelyEnsure baggage is handled accurately and delivered to the correct flightsFollow all airport safety procedures, TSA regulations, and company policiesConduct routine inspections of equipment and report maintenance or safety concerns promptlyCommunicate effectively with gate agents, dispatchers, supervisors, and flight crewsRespond quickly to operational changes, flight delays, and irregular operationsMaintain professionalism and a customer-focused attitude in all interactionsPerform other duties as requestedSafety, Security, Wellbeing and Compliance:You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.What we are looking for:High school diploma or GEDMust be 18 years of age or olderValid driver's license may be requiredAbility to work in a physically demanding and fast-paced environmentStrong communication and teamwork skillsAbility to work flexible schedules, including nights, weekends, holidays, and overtimeAbility to work outdoors in varying weather conditionsReliable attendance and punctualityMust have reliable telephone and transportationPrevious airport, ramp, customer service, warehouse, or logistics experienceAbility to lift, push, and pull up to 70 pounds regularlyAbility to stand, walk, bend, kneel, and reach for extended periodsAbility to work outdoors in all weather conditionsAbility to safely operate ground support equipment and move throughout active ramp areasMust be able to take verbally direct in EnglishMust be able to read, write, understand and carry out instructions in EnglishMust pass pre-employment and random drug testsMust pass a pre-employment background checkMust meet necessary requirements to obtain a security sensitive identification badgeMust be in proper uniform or business attire as directed by company officialsIdentification badges must always be visibleAdhere to company policies and procedures and participate in achievement of company objectivesPay: $14.50 HourlyDiversity:Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role.Application Instructions:Is this role ticking all the boxes for you? If so, please click apply now!Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.