Customer Service/Billing Analyst

DiverseLynx is a leading provider of information technology, consulting, application, IT infrastructure and IT services provider headquartered in NJ Job Description Description: Commissions - Customer Service and Billing Analyst. Take calls and answer emails regarding commissions from travel agents and our hotels. Serve as contact point for internal and external inquiries regarding TA commissions. Research commission inquiries and provide resolution. Monitor weekly processes to insure accurate commission processing. This includes batch processing, control table monitoring and TA (Travel Agent) information uploads into the Central Commission System. Process manual commission billing. Work on special projects as needed. Requirements: 2+ years customer service or finance experience. Bachelor's Degree in Business or any equivalent combination of education, experience and training that provides the required knowledge, skills, and abilities. Proficient in Microsoft Office Suite- Intermediate Excel required (must understand pivot tables, formulas, Vlookup) Some MS Access knowledge a plus Experience with the following reporting tool a plus- MicroStrategy Must be able to make judgment calls regarding the resolution of issues Ability to organize and prioritize responsibilities effectively in order to meet deadlines Demonstrate ability to effectively work with all levels within the company, including executive management Multi-task on competing priorities which are all deadline sensitive Strong verbal and written communication skills Hotel/hospitality experience a plus Additional Information All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr Diverse Lynx