Program Coordinator I

Job TitleProgram Coordinator IAgencyTexas A&M UniversityDepartmentDean Of EducationProposed Minimum SalaryCommensurateJob LocationCollege Station, TexasJob TypeStaffJob DescriptionWhat We WantWe have a career opportunity for an experienced coordinator to provide customer support via phone and email. Great opportunity to join our College and support teachers! The Program Coordinator manages the daily administration, technical support, and continuous enhancement of the Aggie Educators Portal (AEP) for external partners. Additionally, this position oversees the certification office email account and manages test preparation access, requiring a foundational working knowledge of the Texas Administrative Code (TAC) to ensure daily support aligns with state certification guidelines. If you meet the qualifications stated below and this job description sounds appealing, we invite you to apply to be considered for this career opportunity!What You Need to KnowSalary: Compensation will be commensurate to selected hire’s experience.Cover Letter/Resume: A cover letter and resume will assist us in our review of your application materials. These can be uploaded on the application under CV/Resume.Other Requirements and Factors: Work beyond normal office hours and/or work on weekends. Travel may be required.QualificationsRequired Education and ExperienceBachelor’s degree or equivalent combination of education and experience.Two years of experience in Education or related fields, with some hardware/software literacy and application experience.Preferred QualificationsFive years related customer support experience.Attention to detail strong organizational skillsExperience providing customer support via phone and email.Ability to explain technical issues to technical and nontechnical customers/users.Experience gathering and maintaining data within robust data ecosystemsAdministrative experience with virtual meeting platforms such as Zoom, Google Meet, WebEx, etc.Knowledge, Skills, and Abilities Strong spoken and written communication skills to clearly explain technical issues to people without technical backgrounds.Practical familiarity with everyday data entry, application, and virtual meeting software.Strong organizational skills and attention to detailDesign and run training sessions online or in person, along with writing user guides and reference manuals for the AEP external partners.Working knowledge of the Texas Administrative Code.Capacity to prioritize multiple urgent tasks while maintaining a strong commitment to improving the student experience at Texas A&M University.Essential Duties/TasksExternal Partner Support Serve as a technical point of contact for external portal partners, providing comprehensive user support and troubleshooting.Design and deliver virtual, in-person, and onsite portal training initiatives exclusively for external partner organizations/institutions.Maintain and routinely update product documentation including user manuals and FAQs.Proactively notify external partners of platform updates and feature enhancements aligned with reporting requirements.Manage all partner-facing communications to drive platform adoption and sustained engagement.Routinely monitor partner portal usage to identify areas for additional support.Certification Office Administrative SupportMonitor the certification office email inbox, responding to and resolving incoming inquiries in a timely manner.Provide support to students by responding to inquiries about test preparation resources and guides.Process student requests for additional test preparation access, such as adding practice exams or resetting study guides.Facilitate testing intervention processes by responding to student support requests and coordinating necessary retesting requirements.Assist and monitor graduate program candidates' assignment uploads, field experience completions, and admissions.Who We AreThe College of Education and Human Development (CEHD) at Texas A&M University has been transforming lives for 50 years. Now the 4th largest college at Texas A&M University with over 6,000 enrolled students, we are not just a school for teachers. We are a school for leaders in not just in education, but also business, sport, health, and government. To learn more, visit us at Why Texas A&M University?We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration.  Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you.  Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes.   Health, dental, vision, life and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums  12-15 days of annual paid holidays   Eight hours of paid sick leave and at least eight hours of paid vacation each month  Automatically enrollment in the Teacher Retirement System of Texas   Health and Wellness: Free exercise programs and release timeProfessional Development: All employees have access to free LinkedIn Learning training and webinars Employee Tuition Assistance and Educational Release time  for completing a degree while a Texas A&M employee  For additional information on benefits Click hereOur CommitmentTexas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences. Embracing varying opinions and perspectives strengthens our corevalues which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service. All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.Equal Opportunity/Veterans/Disability Employer.SummaryLocation: College Station, TXType: Full time