General Manager

Why Everstory At Everstory Partners, our mission is to create supportive spaces where individuals and families can find solace, meaning, and hope in the midst of loss. At the heart of our mission is a deep understanding of the profound and complex nature of grief. Every person’s journey through loss is unique, and we are committed to providing compassionate and personalized support. We also believe that grief is not a problem to be solved or a burden to manage alone, but rather a natural and beautiful part of the human experience. Backed by our national strength and our local partners, we aim to be a steady presence, a source of comfort and guidance, and a partner in celebrating the life and legacy of the person who has passed. Job Type Full‑time The Impact You Will Make As a General Manager, you are a unique blend of a seasoned operator and a natural people leader with experience managing a diverse group of functions and departments for a designated portfolio of cemetery and funeral home locations. This leader is hands‑on and able to hire and motivate a winning team by role‑modeling honest communication, integrity, and a collaborative attitude. A savvy business leader with acumen, you will measure operational performance by the numbers, identifying under‑performing metrics and generating strategic solutions to drive profitability and meet or exceed operational goals. You have a passion for promoting service excellence by implementing best‑practices, establishing priorities, and providing support and guidance to successfully service our families. Take full ownership of all aspects of portfolio daily operations, including full P&L responsibility to facilitate growth within markets. Achieve or exceed budgeted sales and profit levels; review financial results against monthly and quarterly budget goals and take proactive action to correct deviations. Act as an example of excellent customer‑service standards for internal and external customers by resolving escalated issues and ensuring timely, satisfactory resolutions. Provide motivational leadership to teams to accomplish goals and objectives while working within company guidelines. Facilitate weekly manager meetings to review staffing, development, and training needs, and discuss operating and sales plans, objectives, and results. Recruit, hire, train, and retain staff in accordance with company standards, programs, and materials. Write and conduct timely performance reviews, create individual development plans, and provide regular follow‑up to ensure completion of goals. Manage merchandise and property inventory for each location within the designated portfolio. Influence and manage relationships with vendors to ensure effective partnership in addressing needs of locations or customers. Ensure compliance with workplace health and safety standards and plans. Select and purchase necessary materials for operations within budgetary guidelines using approved vendors. Core Competencies Compassion – Genuinely cares about people, is concerned about their work and non‑work problems, is available and ready to help, and shows empathy toward the joys and pains of others. Customer Focus – Dedicated to meeting the expectations and requirements of internal and external customers; uses customer data for continuous improvement and builds effective relationships that gain trust and respect. Ethics and Values – Adheres to a core set of values, acts in line with them, rewards the right values, and disapproves of actions contrary to those values. Requirements Strong combination of business operations, quality, continuous improvement, process development, and management experience to provide unique business solutions. Ability to establish and maintain trust with all stakeholders, customers, business partners, investors, and coworkers. Experienced in developing effective methods for handling location issues including internal and external customer complaints. Excellent customer service skills. Experience leading and developing high‑performing teams. Prior experience managing multiple departments within multiple locations. Consistently practice a proactive approach, understanding urgency and prioritizing tasks appropriately. Excellent oral and written communication skills. Education and/or Experience Bachelor’s degree in business or a related field; or equivalent professional experience. Minimum five (5) years of experience in management and personnel supervision. Prior experience with client‑facing service operations and a strong track record of process/operations leadership running complex operations across varied workflows and disciplines. General understanding of basic accounting principles, specifically budgeting procedures. Previous cemetery/funeral home management experience is strongly preferred. Must possess a valid driver’s license and access to a personal vehicle; mileage reimbursement provided for travel associated with job duties. Availability to work some holidays, evenings, and weekends as needed. Our Investment in You Base salary with a performance‑driven bonus plan tied to cemetery and funeral revenue. Medical, Dental, Vision, Life, AD&D and STD insurance. Tuition reimbursement. Anniversary award for each year of service. Career advancement and training – Aspiring Managers Program. Everstory Cares – Employee Assistance Fund. Legend Award Program. Funeral and cemetery benefits. Employee referral bonus. 401(k) with company match. Everstory Partners is an Equal Opportunity Employer and is committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by federal law. The pay range for this role is based on a wide range of factors that are considered in making compensation decisions regardless of race, gender, age, religion, or any other protected characteristic. These include skill set, experience and training, licensure and certification, and other business and organizational needs. The range estimate has been adjusted for the applicable geographic differential at the location where the position may be filled. Compensation decisions are dependent on the circumstances of each hire. #EverstoryJobs Salary Description $100,000 – $120,000 base salary + bonus. #J-18808-Ljbffr