ServiceNow Architect

Mondo

ServiceNow Architect This role is responsible for owning ServiceNow end-to-end across the organization, translating complex business requirements into scalable technical solutions, and expanding the platform from an ITSM tool into a full Enterprise Service Delivery System.

Architect and deploy ServiceNow at an enterprise level, taking full ownership of the platform end-to-end
Identify, assess, and resolve existing workflow and automation gaps across the ServiceNow environment
Design and implement solutions using Flow Designer, IntegrationHub, Workflow Studio, scripting (Glide/JavaScript), and orchestration patterns to automate real business processes
Translate business requirements gathered from stakeholders into actionable technical solutions
Engage directly with vendors, internal teams, and business stakeholders to drive platform adoption and service delivery improvements
Educate and guide stakeholders on ServiceNow capabilities while simultaneously learning the organization's business needs and industry context
Present technical ideas and solutions clearly to non-technical audiences, including under stakeholder pressure
Proven experience deploying ServiceNow at an enterprise level, including ITSM and workflow orchestration
Hands-on proficiency with Flow Designer, IntegrationHub, Workflow Studio, Glide/JavaScript scripting, and orchestration patterns
Demonstrated ability to identify platform issues independently and develop technical solutions without relying on technical direction from management
Strong communication skills with the ability to present solutions to business stakeholders, actively listen, and facilitate cross-functional collaboration
Ability to own vendor relationships and product decisions for the ServiceNow platform
Track record of stability in roles, with consistent tenure demonstrating commitment and follow-through
Prior experience in a Business Analyst capacity, bridging business and technical requirements
ServiceNow Certified System Administrator (CSA) certification
Familiarity with expanding ServiceNow beyond ITSM into broader enterprise service delivery use cases Mondo

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Vacancy posted 4 days ago

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