Associate Field Service Engineer (Fixed Term - 12-month assignment)

Sony Biotechnology Inc., based in San Jose, California, supplies advanced flow cytometry analysis and sorting technology for use in life science research. Position Summary Sony Biotechnology is seeking an Associate Field Service Engineer to train with our flow cytometry service team in the New England and NY Metro region. This is a fixed-term position of up to 12 months, designed for recent college graduates interested in gaining hands‑on technical field experience. The position may lead to a full‑time regular Field Service Engineer I role for selected candidates, based on business needs, performance, and qualifications. Primary Region New England: Massachusetts, Connecticut, New Hampshire, and Upstate New York NY Metro: New York, New Jersey, Pennsylvania Periodic travel to Eastern Canada and other Eastern sub‑regions may be required on an as‑needed basis Key Responsibilities Train alongside Field Service Engineers at customer site visits, including installations, preventive maintenance, and repairs Assist with troubleshooting technical issues related to flow cytometry instrumentation Learn and follow service procedures, technical memos, safety standards, and documentation requirements, along with how to use Salesforce and prepare a Field Service Report Communicate product quality observations or service concerns to appropriate team members Work closely with Field Service, Sales, and Field Applications teams Support customer satisfaction through professional communication and timely follow‑up Assist with maintaining service parts and inventory organization, completing expense reports in a timely manner and entering hours into your timesheet on a weekly basis Develop understanding of flow cytometry systems, including optics, fluidics, electronics, and pneumatics Travel to customer sites as required within the assigned region Qualifications Recent college graduates within the past 6 months Must hold a 2-year Associate degree or a 4-year Bachelor's degree (preferred) Degree should be in Engineering, Biomedical Engineering, Electronics, Mechanical Engineering, Life Sciences, or a related technical discipline Interest in field service, laboratory instrumentation, medical devices, biotechnology, or life science equipment Strong analytical and problem‑solving skills Strong customer focus and professional communication skills Highly organized with good follow‑up skills Self‑motivated team player with a willingness to learn Basic understanding of flow cytometry or related scientific disciplines is a plus Computer skills required, including typing, email, and basic software use Additional Requirements Must have a valid driver’s license and own or have access to a reliable vehicle Must hold a valid U.S. passport for potential travel to Canada Must be authorized to work in the United States Ability to travel, including overnight travel, as needed Flexibility with schedule and ability to adapt to last‑minute changes Candidate will be expected to work from home learning how to assist customer’s on the phone or remotely for technical troubleshooting when not traveling to customer sites Program Details Fixed‑term post‑graduate position of up to 12 months Field‑based role supporting the New England region or NY Metro region May lead to a full‑time regular position for selected candidates Benefits Medical, dental, and vision coverage with coverage for spouses/domestic partners and child dependents Long Term Care: A voluntary Long‑Term Care (LTC) benefit with a life insurance component is offered during a separate new hire LTC enrollment window. This window occurs once a year for all new employees Mental health and emotional well‑being benefits at no cost to you, your spouse/domestic partner and child dependents Flexible Work Arrangements, including remote and hybrid work schedules Time off to include vacation, paid holidays, sick leave, Summer Fridays (early release), and a winter break between Christmas and New Year’s Day (based on business needs) A wide variety of employee business resource groups (EBRGs) Salary: The target annualized base salary range for this position is $55,000 – $60,000. The individual will be paid hourly and eligible for overtime. This range does not include any other compensation components or other benefits that an individual may be eligible for. The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. All qualified applicants will receive consideration for employment without regard to any basis protected by applicable federal, state, or local law, ordinance, or regulation. Disability Accommodation Sony Corporation of America provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. For reasonable accommodation requests, contact us by email at View email address on click.appcast.io or by mail to Sony Corporation of America, People Experience Department, 25 Madison Avenue, New York, NY 10010. Please indicate the position you are applying for. #J-18808-Ljbffr Sony Corporation of America