Field Service Tech Supervisor

Job Description

Job Description

Job Summary

A growing services organization in Elkridge, MD is seeking a Field Service Tech Supervisor to lead daily field operations, support a team of field technicians, and ensure customers receive consistent, high-quality service. This direct hire opportunity is ideal for a hands-on leader who enjoys coaching employees, solving operational challenges, and building strong customer relationships.

The Field Service Tech Supervisor will oversee approximately 10 to 12 technicians while spending meaningful time in the field conducting site visits, service inspections, quality audits, and customer follow-ups. This role offers a strong mix of leadership, field operations, customer service, and administrative responsibility.

This is a great opportunity to join a stable and growing organization that values teamwork, accountability, employee development, and service excellence. The company offers supportive leadership, ongoing training, advancement potential, a company vehicle, and performance-based bonus opportunities for leaders who take ownership and help their teams succeed.

Key Responsibilities

- Supervise, coach, and support a team of approximately 10 to 12 field technicians to ensure consistent service quality and productivity.
- Conduct field visits, inspections, quality audits, and customer site reviews to monitor performance and address service issues.
- Coordinate technician assignments, weekly workload distribution, service coverage, scheduling challenges, emergencies, and missed appointments.
- Serve as a key customer contact by responding to questions, resolving concerns, and maintaining strong customer relationships.
- Support hiring, onboarding, training, performance reviews, and employee development initiatives.
- Maintain accurate service documentation, manage technician timesheets, support payroll processes, and use CRM or operational systems to track activity.

Compensation and Benefits

- Direct hire opportunity.
- Competitive base salary of $60,000 to $70,000 per year.
- Quarterly performance bonus opportunity.
- Company vehicle provided.
- Company gas card provided.
- Comprehensive medical, dental, vision, and life insurance benefits.
- 401(k) with company match.
- Ongoing training and professional development.
- Career advancement opportunities within a growing organization.
- Frequent travel to customer locations.
- Combination of field, customer-facing, and administrative responsibilities.
- Occasional extended hours may be required to support operational needs.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
- transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
verify.uscis.gov/web/media/resourcesContents/E - Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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Company Description

This company offers growth and a great group of people to work with.

Company Description

This company offers growth and a great group of people to work with.