ISP Motel Resident Monitor

Special Service for Groups, Inc.
JOB DESCRIPTION

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Title: ISP Motel Resident Monitor                            Division: SSG/HOPICS
FLSA: Non-Exempt, Full time                                                  Supervisor: Program Supervisor
Pay Range: $23.00 - $27.00 Per hour                       
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Summary
Under the direction of the Program Supervisor, the Inside Safe Motel Resident Monitor is responsible for
supporting the daily operations of interim housing sites by promoting participant safety, engagement,
program compliance, and housing stability. The Resident Monitor serves as the primary on-site support for
participants by conducting wellness checks, room inspections, documenting incidents, monitoring
participant accountability, coordinating with Case Managers and other service providers, and assisting with
participant needs. This position plays a critical role in maintaining a safe, supportive, and housing-focused
environment while ensuring compliance with agency, funder, and program requirements.

Essential Functions
● Must know, understand, and be able to articulate the mission, vision, and core values of HOPICS
● Obtaining and maintaining a working knowledge of all HOPICS programs and their eligibility criteria
● Assist with participant admissions, orientations, and coordination of the intake process as directed by
program leadership.
● Maintain compliance with LAHSA, DHS Housing for Health, and agency requirements.
● Complete participant contact logs, shift notes, incident reports, room inspection documentation, and other
required program documentation within established timelines.
● Conduct motel/hotel site visits and wellness checks.
● Support Case Managers by identifying participant needs, documenting observations, coordinating
appointments, and communicating participant concerns.
● Conduct daily wellness checks and participant engagement activities.
● Monitor participant compliance with interim housing expectations.
● Monitor common areas to promote participant safety, cleanliness, and compliance with program
expectations.
● Assist with emergency evacuations, fire drills, and emergency response procedures as needed.
● Ensure participant rooms and common areas meet program health and safety standards.
● Assist with participant orientation upon admission to interim housing.
● Distribute supplies, meals, hygiene items, and program information.
● Monitor participant compliance with curfew and motel guidelines.
● Coordinate with security regarding participant safety concerns.
● Maintain inventory of basic participant supplies.
● Report maintenance issues affecting participant health or safety.
● Participate in daily huddles, case conferencing, and program meetings.
● Support participant engagement efforts to encourage housing readiness and service participation.
● Conduct room inspections and occupancy verification.
● Monitor motel safety, cleanliness, and maintenance concerns.
● Report facility issues to program leadership and property management.
● Assist with participant move-ins, transfers, and exits.
● Verify participant presence and conduct routine room checks.
● Monitor participant adherence to motel and program rules.
● Document participant absences, unauthorized guests, behavioral concerns, and safety issues.
● Complete shift logs, incident reports, room inspection documentation, participant contact logs, and other
required documentation within established timeframes.
● Respond appropriately to participant crises, behavioral concerns, medical emergencies, and safety incidents
while notifying supervisory staff and emergency responders when appropriate.
● Provide thorough shift-to-shift communication regarding participant concerns, motel operations, safety
issues, and pending follow-up items.
● Promptly communicate participant concerns, behavioral changes, safety issues, and service needs to the
appropriate Case Manager or Supervisor.
● Maintain participant confidentiality and protect sensitive information in accordance with HIPAA, 42 CFR
Part 2, agency policies, and applicable laws.
● Ensure all required documentation is accurate, complete, and submitted within required program timelines.
● Provide participant support services and coordinate with Case Managers to ensure participant needs are
communicated and appropriate referrals are made.
● Assist with coordinating and, when assigned, provide participant transportation to appointments, benefit
offices, housing-related activities, and document acquisition.
● Perform other duties as assigned by Program Manager, Program Supervisor and/or Associate Director.

Minimum Qualifications - Knowledge, Skills and Abilities Required
● High school diploma or equivalent required. Associate's degree or coursework in Human Services, Social
Work, Psychology, Criminal Justice, or a related field preferred. Relevant experience may substitute for
education.
● If in recovery, a minimum of three (3) years of being drug and alcohol-free is MANDATORY.
● Ability to work with clients from diverse cultural, ethnic, and socio-economic backgrounds.
● Verification of Employment Eligibility and Background Clearance
● Ability to communicate effectively, both written and orally.
● Valid driver’s license and reliable transportation.
● Current proof of Auto Insurance is required.
● TB test required (Not more than (3) months prior to or (7) days after the date of hire and renewal
annually thereafter.
● CPR and First Aid Certifications are required within 30 days of employment with the company.
● Basic computer word processing skills are required.
● Ability to understand and carry out oral and written directions.
● Experience utilizing HMIS, electronic health records, and other database systems for documentation and
reporting is preferred.
● Knowledge of various community-based treatment providers is desirable.
● One year of experience working in homeless services, interim housing, shelters, residential programs,
behavioral health, customer service, security, or a related human services field preferred.
● Ability to solve practical problems and deal with a variety of concrete variables in situations where only
● limited standardization exists.
● Ability to perform all duties in different environmental settings (community, office, homes, shelters, etc.).
● Ability to outreach and engage clients in different settings.
● Ability to perform duties on some weekday evenings and weekend days when required.
● Participate in community events.
● Ability to interpret a variety of instructions furnished in written, oral, or schedule form.
● Ability to work in an interdisciplinary team (homeless, substance abuse, court referred, mental health).
● Must be able to work effectively and produce quality work under pressure.
● Ability to communicate effectively both written and orally with collaborative entities.
● Neat and professional appearance.
● Attention to detail and punctuality required.
● Working knowledge of Microsoft Word, Excel, and Internet.
● Be able to report (verbal/written) in accordance with the law all legal issues that surface (Tarasoff, child
abuse,
● vulnerable adult abuse, danger to self/others and grave disability).
● Professional experience working within a multi-integrated team.
● Be able to coordinate the submission of client documentation if unable to work.
● Bilingual preferred, but not required.

Supervisory Responsibilities:
● This position does not have any supervisory responsibilities.
Environmental Conditions (Working Conditions)
● May be exposed to aggressive/hostile clients: Dealing with trauma may trigger personal trauma; must work
in conjunction with other collaborative staff members; communicate with many sources including courts,
Los Angeles County Law Enforcement Agencies, District Attorney Offices and Victims Advocate
Representative, Department of Children and Family Services and other community agencies. Local
automobile travel may be required. There is some responsibility to work in noisy environments where
adults are free to talk loud and expressively. This position is exposed to multiple tasks and must work with
many different departments and Directors (DHM/BHS/law enforcement, etc.). While driving to training or
performing other duties there may be exposure to weather conditions prevalent at the time, noise, moving
vehicles, high crime rate areas, odors, fumes, pollen etc.

Physical Requirements
● Light physical effort which may include occasional light lifting (15lbs), and some reaching, bending,
stooping, walking, squatting, listening, and typing. A great portion of the day requires sitting, standing,
carrying equipment/charts/documents, walking, reading, writing, and communicating or a combination of
the above.

Mental Requirements
● This position will require the individual to be able to handle any/all the following: constant distractions,
interruptions, uncontrollable changes in priorities/work schedules: and be able to process information,
think, and conceptualize.