Customer Relations Specialist - Flexible Schedule & Growth

Benefits: License reimbursement Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development 401(k) Bonus based on performance ABOUT OUR AGENCY: Our agency opened in 2021 and has grown into a team of five who are focused on education, service, and long-term growth. I began my career as a State Farm team member in 2011 and worked in two different states. Originally from Louisiana, I lived in Wyoming from 2011 to 2015, always knowing I wanted to become an agent. I ultimately moved back home to Louisiana to open my own agency and serve the community I care about most. I stay very involved locally as President of the Kiwanis Club and a member of Rotary and the Knights of Columbus. Giving back and staying engaged in the community is a priority for me and our agency. We offer PTO, paid holidays, flexibility for family needs, a 401(k), and licensing reimbursement. We understand that life happens, and we work to create a supportive, family-conscious environment. Our mission is to be the #1 resource for our customers—helping them navigate their options, educating them, and offering real support. We believe sales are a byproduct of doing the right thing and educating customers well. We have plans to continue growing throughout the state and into neighboring areas. We’re looking for someone who is kind, positive, and treats others the way they want to be treated. Someone who is driven, competitive, motivated, outgoing, and comfortable carrying conversations. Strong math and problem-solving skills are important, as is a genuine desire to help others. If you’re looking for a growth-oriented office that values service and integrity, this could be a great fit for you. ROLE DESCRIPTION: As a Customer Relations Representative - State Farm Agent Team Member with Billy Cormier - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Manage customer inquiries and resolve issues. Maintain customer records and update information as needed. Assist with customer retention strategies. Coordinate with other departments to ensure customer satisfaction. QUALIFICATIONS: Communication and problem-solving skills. Experience in customer service preferred. Ability to handle high-stress situations calmly. #J-18808-Ljbffr