Associate Operations Manager, Service Operations, Labs

About the Team DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last‑mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you! About the Role You will lead the Service Operations team for the Bay Area market at DoorDash Labs. You will lead experienced and new technicians to maximize uptime and support our overall fleet utilization goals. You will report to the Operations Manager, Service in our DoorDash Labs organization. You must be located in the Bay Area, CA, and this is an on‑site role with a 100% in‑office expectation. Responsibilities Foster a safety‑first approach to all things Service Lead a team of new and experienced technicians to maximize uptime of all Operations assets Work with Service Engineering on identified tooling/jig needs with field deployments of new platforms Track technician productivity to ensure we are good stewards, maximizing our limited resources Ensure adherence to Service SOPs, including Work Order and Parts flow and management at the local level Coordinate the development of Service Technicians in supporting a career path within DoorDash Labs Track KPIs and explain variances Maintain accountability and uptime of all tools and equipment to support Service Operations You may flex to nights or weekends to oversee and spot check the team and support the operation Candidate Profile 6+ years in service operations, field service, or technical operations 2+ years leading service technicians or field teams, with ownership of performance and execution Strong experience with work order systems and operational KPIs (MTTR, MTBF, throughput, SLA) Comfortable operating in fast‑paced, ambiguous environments and driving results through others Experience scaling operations, launching new markets, or supporting infrastructure buildouts Experience in robotics, autonomous systems, electric vehicles, aircraft, or similar complex systems (preferred) Mobile/field service background (preferred) Familiarity with service platforms like MaintainX, JIRA, or similar (preferred) Exposure to technical environments (diagnostics, APIs, scripting, Python, GitHub) (nice to have) Believe in 1% improvement every day Valid U.S. driver’s license required and a successful completion of MVR required. Compensation The starting salary will fall within the range of $101,400 to $149,000 USD and is determined based on job‑related factors, including skills, experience, qualifications, work location, and market conditions. The base salary is localized according to employee work location and may be modified in the future. In addition to base salary, the compensation for this role includes opportunities for equity grants. Benefits DoorDash offers a comprehensive benefits package to regular employees, including a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws, medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family‑forming assistance, and a mental health program. Paid time off: For salaried roles, flexible paid time off/vacation, plus 80 hours of paid sick time per year. For hourly roles, vacation and paid sick time accrue at specified rates. To learn more about our benefits, visit our careers page. #J-18808-Ljbffr DoorDash