Customer Service Specialist

EOE Statement Mohawk Mountain Ski Area, Inc. is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, familial status, veteran status, or any other legally protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing an undue hardship on Mohawk Mountain. Please inform us if you need assistance completing any forms or to otherwise participate in the application process. Please provide complete information. An incomplete application may affect your consideration for employment. Category Guest Services Category: Guest Services About the Organization For over 75 years, Mohawk Mountain has provided a classic New England ski and snowboard experience to generations of winter sports enthusiasts. Well known for its expertly made and maintained snow, Mohawk Mountain is also the birthplace of modern snowmaking. Mohawk Mountain, your first stop for a true mountain experience. Position Overview Mohawk is a family mountain committed to high quality customer service. As a customer service specialist, you are the face of the Mohawk staff, the first person a new customer will be interacting with. Customer service specialists take pride in being fully knowledgeable of all services Mohawk provides and being able to synthesize this information to help customers make the best purchasing decisions. Essential duties and responsibilities Maintain a friendly and cheerful disposition in high‑stress situations. Multi‑task and decisively solve problems under pressure. Greet customers in a pleasant manner. Be knowledgeable of all Mohawk practices to explain them to novice customers. Perform cashiering duties and balance the drawer. Utilize computerized systems to deliver fast and efficient service to customers. Provide customers with information to help them make the best purchasing decisions. Deliver quality customer service experiences. Position Requirements Must be 18 years of age. Outgoing, pleasant, and genial personality. Friendly and enthusiastic. Problem‑solving and critical‑thinking skills. Calm demeanor. Ability to multi‑task. Computer literate. Cashiering experience is a plus. Special considerations Must be available from approximately November to March. Must be available weekends and holidays throughout the season. Must be willing to work longer than specified shift at times. Must be willing to accept varied weekly work hours depending on weather, holidays, etc. Must be able to communicate effectively with customers. Must be a respectful, safe, and team‑player. Full‑Time/Part‑Time Seasonal Shift: Various Shifts Position: CUSTOMER SERVICE SPECIALIST Number of Openings: 1 This position is currently accepting applications. #J-18808-Ljbffr