Guest Service Attendant

Job Description

Job Description

The world-famous Skunk Train is a standard gauge passenger railroad that was founded in 1885, and operates 40 miles between Fort Bragg and Willits, in Mendocino County, California. 

We are currently looking for a part-time Guest Services Attendant in our Gift Shop to provide retail support to guests and customers. This is a fast-paced position, especially during tour stops, and the ideal candidate will be energetic, upbeat, and proactive in assisting guests with their shopping experience.

Role and Responsibilities

• Provide excellent customer service in very fast pace, high volume setting.
• Stock and maintain supplies and retail products.
• Maintain credit card receipts utilizing computerized point of sales (POS).
• Understand the POS system or ability to be trained on the technology.
• Provide concise information to guests about the Skunk Train, history and visitor services.
• Answer phone and emails providing guest with assistance.
• Coordinate with other staff members to ensure a great customer experience.
• Other job duties as assigned.

 

Qualifications, Educational Requirements, and Preferred Skills

• Must be 18 years of age.
• 1+ years of customer service experience in a guest-facing role.
• POS / Register, retail & cash handling experience.
• Willingness to work a flexible schedule including weekends and holidays.
• A positive attitude and excellent teamwork.
• Strong verbal and written communication skills in order to provide important information to guests.
• Possess a valid driver’s license. 
• Ability to pass a drug screen and criminal background check.

Additional Notes

• Must work well under pressure.
• Must be able to work weekends.
• Must be able to stand for longer than 8 hours and navigate stairs on a regular basis.
• Must be able to move 25+ pounds on an intermittent basis.
• Must be able to bend, stoop, lift, reach, push, pull, twist, walk, crouch, and squat.
• Must be able to adhere to supervisory instruction and direction.

Benefits

• 401(k) plan
• Paid Sick Leave
• Employee perks and discounts