Medical Support Assistant (Advanced) - Community Care - Recruitment/Relocation Incentive Authorized

VA Careers - Medical Support Assistant

Duties of this position include, but are not limited to:

• The AMSA works closely with clinical personnel to ensure veterans receive timely referred and scheduled care in their local community.
• Specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across all disciplines and specialties through community care.
• Recommends changes to existing clinic procedures based on current administrative guidelines.
• Utilizes numerous advanced patient systems involved in an interdisciplinary coordinated care delivery model.
• Coordinates veteran appointments through community vendors utilizing guidance and direction from the veteran's care team to ensure appointments are scheduled accurately, efficiently and within the clinical needs requested by the provider.
• Develop and/or maintain effective and efficient communication with the veteran, veteran representatives, interdisciplinary care teams, VA medical centers, and other agencies (e.g. coordinating community care appointments and additional requests for care with non-va medical facilities, administratively triaging phone calls related to community care requests, assisting other VA teams in understanding community care eligibilities in regards to the Mission Act of 2018, assisting VACC RN in care coordination of referrals, following up with community vendors to ensure appointment completion and obtaining of medical records).
• Processes incoming veteran messages through message manager and care requests through my healthy vet, and coordinates with care team as appropriate.
• Participates in team huddles and team meetings to manage, plan problem solve, and follow up with patient care by sharing information and collaborating with interdisciplinary team; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.

Work Schedule: Monday - Friday, 8:00am - 4:30pm

Recruitment Incentive (Sign-on Bonus): May be authorized for highly qualified applicants.

Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA.

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework: Not Available

Functional Statement #: 000000 This is an OPEN CONTINUOUS ANNOUNCEMENT. Eligible applications will be referred at regular intervals or as additional vacancies occur on an as-needed basis until positions are filled.