Housing and Homeless Services Manager - (Human Services Manager)

Salary: $104,827.77 - $141,370.38 Annually
Location : Tacoma, WA
Job Type: Regular - Other
Remote Employment: Flexible/Hybrid
Job Number: 26-00648
Department: Human Services
Division: HS-Homeless Administration
Opening Date: 06/03/2026
Closing Date: 6/17/2026 11:59 PM Pacific


Description
Summary
Why It's a Great Opportunity:

The Manager of Housing and Homelessness Services Division serves a key leadership role within Pierce County Human Services by overseeing supervisors and multidisciplinary teams responsible for homelessness response services, affordable housing initiatives, contract management, and compliance activities. This position provides strategic direction and operational leadership to ensure programs are aligned with County priorities, community needs, funding requirements, and evidence-based practices. The Manager supports the effective implementation of homeless housing interventions, affordable housing investments, and system performance goals while fostering accountability, collaboration, and continuous improvement across teams and contracted providers.
This role requires a strong systems thinker who can navigate complex community challenges, build relationships across sectors, and drive forward innovative solutions to reduce homelessness and expand the affordable housing pipeline in Pierce County. The Manager regularly interfaces with service providers, local jurisdictions, healthcare and behavioral health partners, housing developers, and regional stakeholders to strengthen coordination and improve outcomes for residents experiencing housing instability. Through data-informed decision-making, strategic planning, and partnership development, the position helps advance a more equitable and responsive housing and homelessness system focused on prevention, housing stability, and long-term community impact.

Why It's a Great Department:

Pierce County Human Services exists to ensure that every person in our community has the opportunity to live with dignity, stability, and hope. As the county's community and human services department, we strengthen the local safety net by investing in programs that support people at every stage of life-from early childhood and youth development to housing stability, behavioral health, disability support, and services for seniors, veterans, immigrants, and refugees. Working alongside nearly 170 community-based organizations, local governments, and nonprofit partners, we respond to both urgent needs and long-term challenges with compassion, accountability, and collaboration. Whether helping families stay housed, supporting recovery and wellness, connecting people to food and transportation, or expanding access to opportunity, our work is grounded in the belief that strong communities are built when people are seen, supported, and empowered. Together with our partners, we are committed to creating an inclusive, responsive system of care that helps Pierce County residents not just survive-but thrive.
Learn more about the Human Services Department


How to be Successful in the Role:

The successful candidate will use a continuous quality improvement approach to managing services, be responsive to community needs, set strategic goals, and work collaboratively with a diverse group of staff, providers, and stakeholders. The Housing and Homeless Services Division Manager will report to the Human Services Deputy Director and serve as a member of the leadership team. The successful applicant can expect to plan and assign work independently after objectives, priorities, and deadlines have been defined.
Your Future in this Role:

You will lead and manage the Housing and Homeless Services division, create and improve programs, and plan, write, and carry out various plans, including the Comprehensive Plan to End Homelessness and parts of the Housing Action Strategy. You will be a trusted leader and partner, establishing strong relationships and authentic collaborations with a variety of stakeholders.
Core Daily Responsibilities:

• Manage all activities of the Housing and Homeless Services division, including, but not limited to, program management, supervision of assigned employees, contract compliance, and budget management.
• Utilize sound business and financial acumen to develop innovative human services plans and strategies using relevant data, trends, and research to determine needs, allocate resources, and make recommendations. Measure performance and improve the quality of services of assigned programs.
• Ensure that service delivery and programs comply with applicable laws, policies, and funder requirements.
• Maximize the services and outcomes within budgetary constraints
• Establish and maintain effective working relationships with County officials, funders, employees, and the public.

This announcement is not intended to reflect all duties to be performed by our next team member, but shall present a descriptive list of the range of duties that may be performed. To view the complete classification, click

Minimum Qualifications

• Additional education or experience may substitute for the recruiting requirements.
• A resume and cover letter are required for this position. Applications without a resume and cover letter will not be considered.
• Bachelor's degree in social work, public or business administration; and
• Five (5) years of progressively responsible work experience that demonstrates the ability to perform the essential functions of the position; to include
• Two (2) years in a managerial/supervisory role is required.
• Positions in specific program areas may require program-related experience, education and/or training

As a condition of employment, the applicant will need to authorize and complete a background check. Information received from the background check is reviewed on a case-by-case basis and will not necessarily remove an applicant from consideration.

Supplemental Information
How to Apply:

• Complete and submit a detailed online Pierce County Employment Application by selecting "APPLY" above or visiting .
• If you have questions about this opportunity, email the Recruitment Team at View email address on click.appcast.io and include the job number and title.
• Individuals who need accommodation in the application or interview process may contact Human Resources at View phone number on click.appcast.io at least two days prior to the need.
• Applicants must be legally authorized to work in the United States without the need for visa sponsorship.

Our Recruitment Practices:

This is a competitive and meritorious selection process. Pierce County applications are reviewed by human hiring staff in accordance with the qualifications listed for the positionPierce County understands applicants may use AI tools when preparing application materials. We recognize these tools can make the process easier; however, we ask that everything you submit genuinely reflects your own experience, skills, knowledge, and writing style.
During the interview process, you may be asked to demonstrate your skills, including writing and subject knowledge, and to speak to your experience in your own voice. Applicants should be prepared to respond to interview questions without relying on AI-generated responses or reading prepared answers from a screen. Any misrepresentation may result in disqualification or separation.
Applicants whose qualifications most closely align with the County's needs will be eligible for further consideration. Notification of application status typically occurs within two to three weeks after the closing date. Some applicants may receive short notice to participate in additional selection steps, which may include assessments, phone screens, or interviews.
Upon offer, compensation is based on a range of job-related factors, including the requirements of the role, your skills and experience, and internal pay equity.
Our Welcoming Workplace Commitment:

Pierce County is committed to fostering a Welcoming Workplace where employees are supported, respected, and able to thrive. We believe a strong public workforce is representative of the community it serves and that fair and just access to opportunity strengthens public service.
Guided by the County Executive's Forward Together mission, Pierce County works to build communities that are safe, welcoming, and connected. This same commitment shapes how we recruit, develop, and retain our employees. County employees make a direct and visible impact in the lives of residents every day, and we invite you to join us in helping keep Pierce County a place people are proud to call home.
We are unable to sponsor or take over sponsorship of an employment visa at this time.
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Pierce County offers a competitive benefits package that offers flexibility and peace of mind. We are proud to offer Employee Resource Groups, a focus on professional development in our , and a County Book Club.


We understand that your life revolves around more than just your career and that your priority is making sure that you and your family maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of and , , staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Our benefits:

Vacation (Annual Leave)
After approximately six months, employees receive six days of vacation leave.
Since we value your experience, the amount of vacation you can accrue increases the longer you work with us. Vacation accrues on a bi-weekly basis for full-time employees as follows:

Vacation Accruals:
During years 1-3, 12 Days
During years 4-7, 16 Days
During years 8-13, 20 Days
During years 14-18, 23 Days
During years 19, 24 Days
During years 20, 25 Days
During years 21, 26 Days
During years 22, 27 Days
During years 23, 28 Days
During years 24, 29 Days
During years 25 & thereafter, 30 Days

A maximum of 45 days may be carried from one year into the next.
Pro-Rated for Part-Time based on % of 1.0 FTE.

Military Leave:
Pierce County has a proud history of supporting the armed forces and provides members of the armed forces with up to 21 days paid military leave per state fiscal year.

Holidays:
Some full-time employees are entitled to eleven paid holidays as follows:
New Year's Day - January 1
Martin Luther King, Jr's birthday - Third Monday in January
President's Day - Third Monday in February
Memorial Day - Last Monday in May
Juneteenth - June 19
Independence Day - July 4
Labor Day - First Monday in September
Veteran's Day - November 11
Thanksgiving Day - Fourth Thursday in November & Friday after
Christmas Day - December 25

Personal Holidays:
Regular full-time and regular part-time employees, and employees occupying limited duration positions, shall also receive two additional paid personal holidays. Paid personal holidays shall only accrue for those employees on County payroll as of January 1 of each year or the first work day following January 1 and must be taken during the calendar year in which it was accrued.

Furlough:
Some Pierce County employees may be designated to receive 10 "furlough" days per year in lieu of holidays. Furlough days are available for use on January 1 and must be scheduled and taken within the calendar year. Employees who leave employment with Pierce County must reimburse the employer for used furlough days based upon the number of remaining holidays.

Sick Leave:
Sick leave accrues on a bi-weekly basis, at the rate of one day per month.

Insurance Benefits:
Employees and families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with very affordable monthly premiums that offer coverage throughout Pierce County. Employees are eligible to enroll each year in a flexible spending plan, which enables them to use tax-deferred dollars toward their health care and dependent care expenses. Employees also have the opportunity to participate in supplemental life and long term disability insurance plans. To view premium rates, summary of benefit coverage, and other information, please visit the website.

Retirement and Deferred Compensation:
Pierce County employees are members of the State of Washington's Department of Retirement System (DRS) and depending on the position or previous DRS enrollment will be able to enroll in one of many programs DRS offers. For additional information, check out the web site.

Employees also have the ability to participate in the Nationwide Deferred Compensation Plan. This is a supplemental retirement savings program that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security:
All Pierce County employees are covered by the federal Social Security and Medicare systems. The county and the employee pay an equal amount into the system.
ORCA Passport Program
Pierce County employees may participate in the County's ORCA (One Regional Card for All) Passport program.
Your Pierce County issued ORCA card is loaded with an annual Passport pass. The pass automatically renews every year. The pass will provide you with free transportation on regularly scheduled service on several public transit systems.

Miscellaneous Benefits:
Please visit website for more information.

Telework/Remote Options:
Some departments allow for telework or work-from-home options dependent on the body of work. Learn more about our telework policy
**All employees are required to be WA State residents after 30 days of employment.
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