Front Desk Supervisor

Overview

This position is responsible for supervising the activities of the hotel front office, which includes check-in desk and concierge services, to ensure delivery of quality guest services. This position must also exhibit a high level of professional and personalized guest service that embodies the Company's brand standard and core values (K.E.E.P. - Kindness, Engagement, Empathy and Positivity).


Responsibilities

• Assists in training, motivating and supervises staff to ensure that employees receive adequate guidance and resources to accomplish established job requirements.
• Supervises guest check-in and check-out process to ensure that procedures are followed and that guests are helped quickly and in a courteous manner in accordance with company standards.
• Monitors operation efficiency and guest service levels in assigned areas to ensure that the needs of guests are being met and are consistent with the standards established by management; attends to guests' complaints and requests as necessary.
• Monitors equipment operations to ensure proper function; requests maintenance or revision as necessary.
• Monitors daily room availability by type and rate and makes adjustments accordingly.
• Interacts and assists other departments with guest room issues and billing issues.
• Enroll and encourage customers to use the 24K Select Club card, which entails explaining how to use the card as well as the advantages of its use.

Qualifications

To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Ability to communicate effectively with customers as well as all levels of employees.
• Demonstrated knowledge of all front desk operations.
• Knowledge of hotel computer systems.
• Must be guest oriented and have excellent customer service skills. Ability to stand for extended periods of time.
• Effective written and verbal communication skills essential as majority of work time is spent interacting with hotel guests and staff.
• Must be able to speak English.
• Professional appearance and demeanor.
• Ability to work in a fast-paced environment.
• Knowledge of the local area and attractions is a plus.
• Minimum age requirement is 21.

Tipped Position

This position does not earn tips
Benefits

What we offer you:

• Multiple benefit plans to suit your needs
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities

Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.


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