Customer Service & Operations Dispatch Specialist

We are seeking a reliable, detail-oriented, and customer-focused Customer Service & Operations Dispatch Specialist to join our team in a fast-paced environment. In this multi-faceted role, you will act as a central hub for incoming calls, monitor site safety systems, coordinate patient transport workflows, and dispatch service requests. If you thrive in high-energy settings, possess strong communication skills, and enjoy keeping critical operations running smoothly, this is a great opportunity to expand your healthcare support career. Pay Rate: $18.00 / hour Schedule: Tuesday – Saturday, 2:00 PM – 10:30 PM (Days off: Sunday & Monday) Key Responsibilities Customer Service & Dispatch: Answer and document incoming calls from internal staff, patients, and visitors; process and dispatch work requests efficiently. Workflow Coordination: Assist in guiding workflows and assigning tasks for patient transporters to keep facility operations moving seamlessly. Facility & Alarm Monitoring: Actively monitor environmental alarms, entry doors, parking lot intercoms, security gates, and CCTV feeds. Team Leadership & Coverage: Serve as an escalation point for general customer service inquiries and step in to assist across any shift as needed. Process Improvement & Projects: Lead or participate in special departmental projects; provide constructive feedback to leadership to streamline operations and enhance team performance. Qualifications & Skills Education: High School Diploma or GED equivalent required. Experience: Minimum 1 year of customer service or administrative support experience. Experience in healthcare, call centers, or dispatch environments is strongly preferred. Technical Skills: Proficient with Microsoft Office Suite (Word, Excel, Outlook). Communication: Strong verbal and written English communication skills; able to follow detailed instructions and document requests accurately. Conflict Resolution & Resilience: Excellent interpersonal skills with the ability to handle challenging situations, manage conflict professionally, and succeed in a fast-paced, high-stress environment. Work Environment & Physical Demands Onsite Expectation: 100% onsite position located in Dallas, TX 75246. Reliability: Must be able to work the set evening schedule ( Tuesday through Saturday, 2:00 PM – 10:30 PM ). #J-18808-Ljbffr Randstad USA