Patient Support Representative

Patient Support Representative (East Location)

Join our dynamic healthcare team as a Patient Support Representative in Cleveland, Ohio, and make a meaningful difference in patient care! In this essential front-line role, you will be the friendly, organized face that ensures every patient receives exceptional service, accurate information, and smooth clinic operations. If you thrive in a fast-paced environment, possess great communication skills, and have healthcare experience, this is your chance to contribute to a community-focused organization dedicated to patient well-being.

Required Skills:

• Previous experience in clinical or healthcare settings
• Proficiency with electronic health record (EHR) systems, preferably EPIC
• Ability to interpret health plans, verify coverage, and understand co-pays
• Excellent communication and interpersonal skills
• Strong attention to detail and organizational skills
• Ability to handle sensitive information confidentially in compliance with HIPAA

Nice to Have Skills:

• Experience with appointment scheduling software
• Knowledge of medical terminology
• Familiarity with Medicaid and sliding fee discount programs
• Bilingual skills are a plus

Preferred Education and Experience:

• High school diploma or equivalent
• Prior experience working in healthcare reception or administrative roles, especially involving patient data and insurance verification

Other Requirements:

• TB test clearance required prior to start
• Capable of working onsite at our Cleveland facility from 8:30 am to 5:00 pm, Monday through Friday
• Ability to commit to an initial duration of 3 to 6 months with potential extension
• Resume submission is essential for consideration; please send your updated resume to Wanda Coleman and Fatima Warren

If you're ready to bring your healthcare background and patient-centered approach to a collaborative team, don't wait—apply now and embark on a rewarding career path today!