IT Support Technician

CTG is seeking a dependable and customer-focused IT Support Technician to provide hands-on and remote technical support for end users in a fast-paced environment. This role is ideal for a technology professional with strong troubleshooting skills, excellent communication abilities, and experience supporting Windows, Linux, and macOS systems.

Location: Poughkeepsie, NY

Duration: Ongoing Contract

Key Responsibilities:

• Provide first-level and second-level technical support for desktops, laptops, printers, scanners, and peripheral devices

• Troubleshoot hardware, software, operating system, and network connectivity issues

• Install, configure, and maintain Windows 10/11, Linux, and macOS systems

• Perform system upgrades, patch management, and hardware replacements including RAM and SSD upgrades

• Support networking technologies including TCP/IP, DNS, DHCP, and VPN connectivity

• Deliver in-person, phone, and remote support while maintaining high customer satisfaction

• Document incidents, resolutions, and technical procedures within ticketing systems

• Assist with workstation setups, equipment deployment, and IT inventory management

Required Skills & Qualifications:

• Strong knowledge of Windows 10/11, Linux, and macOS environments

• Experience troubleshooting desktop hardware, software, and peripheral devices

• Basic understanding of networking concepts including TCP/IP, DNS, DHCP, and VPN

• Excellent analytical, troubleshooting, and problem-solving abilities

• Strong communication skills with a customer-first mindset

• Ability to work independently and collaboratively within a team environment

Experience:

• 1-3 years of experience in helpdesk, desktop support, or IT support roles preferred

Education:

• Associate degree in Information Technology, Computer Science, or related field preferred, or equivalent work experience

Physical Requirements:

• Ability to lift and move equipment weighing up to 30-50 lbs.

• Ability to sit, stand, and walk for extended periods

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

To Apply:

To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you!

About CTG

CTG, a Cegeka company, delivers IT and business solutions that enhance clients' digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years' experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.

Together, we shape what's next-working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you'll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit .

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.