Front Desk Representative

Front Desk Representative

Centerpoint - Georgetown Gastroenterology & Hepatology is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Front Desk Representative joining our team, you're embracing a vital mission dedicated to making communities healthier. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

Why join us

Fundamental to providing great care is supporting and rewarding our team. In addition to your base compensation, this position also offers:

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off
• Employee Assistance Program – mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• And much more...

What we're looking for:

The Front Desk Representative provides superior customer service to both patients and other staff members.

How You'll Contribute

• Ensure that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.
• Greet patients and handle check-in/check-out process, including use of Clockwise system.
• Enter demographics and scan patient information into EMR and properly log patient into system.
• Verify patient demographic and insurance information, updating as needed.
• Collect patient payments.
• Answer and respond to inquiries.
• Forward messages from patients, pharmacies, and other providers to clinical staff according to company protocol.
• Maintain accurate accounting of cash drawer during shift.
• Call patients to follow up on their visit to MAUC, as needed.
• Maintain cleanliness and functionality of office, particularly lobby and registration area.
• Other duties as required.

Requirements and Qualifications:

• Education: High school diploma or equivalent is required.

• Required Skills:

  • Critical thinking skills, decisive judgment and the ability to work with minimal supervision.

  • Must be able to work in a stressful environment and take appropriate action.

  • Ability to read, write, and perform basic mathematical functions.

  • Excellent interpersonal skills to effectively and courteously handle patient and family interactions and interactions with other staff.

  • Familiar with the use of Microsoft Office Suite.

  • Ability to utilize practice management, EMR, and Clockwise software accurately and efficiently.

  • Organized, detail-oriented, and able to work well under pressure.

  • Efficient and accurate completion of daily tasks and data entry.

  • Professional appearance and manner.

  • Knowledge of insurance/medical terms and policies preferred but not required.

Schedule: Typically 8:00 AM -4:30 PM

EEOC Statement

Centerpoint - Georgetown Gastroenterology & Hepatology is an Equal Opportunity Employer. Centerpoint - Georgetown Gastroenterology & Hepatology is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.