Assistant Store Manager

The Assistant Store Manager will support the Store Manager in sales, customer service, store appearance, and store operations. This position manages the store during the Store Manager’s absence and when working opposing shifts. The Assistant Manager will lead the store team members in servicing customers. Bilingual candidates encouraged to apply. Compensation Pay Range: $14.42 - $20.40. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance, or premiums that may be paid in amounts per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. Responsibilities Lead the store team members in providing excellent customer service to retail and professional customers. Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.). Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak retail business hours (lunch, late afternoons, evenings, weekends, etc.). Assist the store manager in setting team member goals, providing feedback on goal achievement, coaching/mentoring team members, and ensuring team members stay current on their individual training. Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to ensure the selection of qualified team members. Make sure the telephone is answered according to company policy. Ensure all buy online/ship to store, hub and store-to-store transfers, and DC add orders are processed promptly and customers are notified upon shipment arrivals as needed. Utilize the electronic outside purchase order ledger to ensure special orders and outside purchases are handled efficiently and according to procedure. Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly. Ensure all merchandise, including core charges and warranties, is invoiced before the product leaves the store. Ensure that Zipline messages are communicated, and Image Maker and merchandising tasks are delegated and completed as assigned. Make sure all team members comply with company policies, specifically; adhere to the posted work schedule, have changes/deviations approved by management, and clock in/out accordingly. Perform all store opening/closing duties, including day‑end procedures, verifying/securing money and deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing the building, arming/disarming security alarms, and securing delivery vehicles parked in a designated area. Assist the store manager in maintaining the store building, parking lot, exterior signage/lighting, computer hardware, in‑store service/test equipment, and delivery vehicles. All other duties as assigned. Qualifications and Experience Required: Sales Specialist Training, Assistant Manager Certification, and RSS Certification. Desired: Certified Parts Professional Certification and ASE Certification. Fluency in multiple languages (Spanish highly desired). Benefits Competitive wages & paid time off. Stock purchase plan & 401(k) with employer contributions starting day one. Medical, dental, and vision insurance with optional flexible spending account (FSA). Team member health and wellbeing programs. Tuition educational assistance programs. Opportunities for career growth. Equal Opportunity Employment O’Reilly Auto Parts is an equal opportunity employer. The company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics), or other protected status as defined by applicable law. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please email View email address on click.appcast.io or call View phone number on click.appcast.io option 1 and provide your requested accommodation and position details. #J-18808-Ljbffr