Full-Time Center Associate - Bowie

Center Associate

The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

Compensation depends upon skills and experience.

Responsibilities include:

• Delivering outstanding customer service to walk-in customers and telephone inquiries
• Continuously practicing good listening skills with customers, UPS Store team members, and leadership
• Taking ownership of the customer's shipping needs and offering viable solutions
• Taking action to learn all product and service offerings, alternative solutions, and industry trends
• Operating all equipment, software, and devices in an expert fashion and being willing to teach others
• Maintaining a clean and safe working environment

Qualifications include:

• High school diploma or GED required
• Retail/customer service experience
• Good communication and people skills
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 40+ pounds
• Strong computer skills, including Microsoft Office.

Benefits include:

• Paid vacation after one year.
• AFLAC and Retirement plan after meet eligibility.