Housekeeping Operations Manager

Job Description

Job Description

The Housekeeping Operations Manager leads all housekeeping functions at the St. Petersburg campus, ensuring a clean, safe, and welcoming environment for families. This role combines hands-on cleaning, team leadership, and daily operational coordination, including room turnover, supply management, and donation processing. This position reports to the COO, supervises all St. Petersburg Housekeeping Associates, and serves on the Emergency Storm Operations Team.

About us

The Mission of Ronald McDonald House Tampa Bay is to provide essential services that remove barriers, strengthen families, and promote healing when children need healthcare.

Our Vision is a world where every family has what they need to ensure the best health outcomes for their children.

Ronald McDonald House Tampa Bay (RMH-TB) has been working to improve the health and well-being of children and their families since 1980. Our primary program, the Ronald McDonald House, provides a place to stay for families that have children receiving medical treatment at Tampa Bay hospitals and outpatient centers. RMH-TB operates 5 Ronald McDonald Houses in Tampa Bay, 3 located in St. Petersburg and 2 located in Tampa.

Position Overview

Location: Ronald McDonald House St. Petersburg, FL campus
Schedule: Generally, a set schedule, 40 hrs/week.
Benefits: Full-benefits package; organization provides 100% of employee health and dental, provides 401k with annual contribution, generous paid-time off, including quarterly mental health days, sick, vacation, and paid holidays, and more.

KEY RESPONSIBLITIES:

Team Leadership

• Supervise, schedule, and develop Housekeeping Associates
• Foster a mission-driven, accountable, and engaged team culture
• Lead by example with a strong, hands-on work ethic
• Hire, onboard, train, and evaluation housekeeping associates
• Foster a mission-driven culture by consistently connecting daily work to the organization's "why" – serving families during critical times.

Hands-On Operations

• Work alongside staff daily to maintain cleanliness standards
• Ensure all guest rooms and common areas are consistently inspection-ready

Room Turnover & Coordination

• Manage room turnover to support timely family check-ins
• Partner closely with House Managers to align workflow and occupancy needs
• Monitor daily housekeeping workload and adjust staffing and priorities to meet demand
• Communicate proactively regarding room availability, maintenance, and operational needs

Quality & Standards

• Maintain and enforce housekeeping standards
• Conduct inspections and drive continuous improvement

Inventory & Operational Support

• Manage ordering, inventory, and restocking supplies
• Support donation processing and organization of guest resources

Emergency Operations

• Participate in storm preparedness, response, and recovery efforts
• Assist with post-storm recovery including cleaning, resetting spaces, and restoring operations.

JOB QUALIFICATIONS/SPECIFICATIONS/RESTRICTIONS

Knowledge/ Skills/ Experience

• High school diploma or equivalent preferred
• 3-5 years in housekeeping or similar operations
• Strong organizational, communication, and team leadership skills
• Bilingual preferred but must have the ability to speak and understand English fluently
• Must meet healthcare requirements of partner hospital, complete biannual CPR training
• Understanding and sensitivity apropos to the intersections of ability, class, ethnicity, gender, gender identity, race, religion/spirituality, and sexual orientation.

Mental Demands:

The ability to read and comprehend documents and instruments. Must perform detailed work utilizing reasoning and problem-solving skills and complete multiple concurrent tasks with constant interruptions. Possess excellent oral and written communications skills, interpersonal skills at all levels of the non-profit field, and organizational skills. Must be able to serve as a pro-active resource for guests, staff, and community members.

Physical Demands:

This job involves all the following in various degrees but is not limited to only these physical demands: attendance, standing, sitting, walking, squatting, carrying, lifting, climbing, twisting, reaching, pulling, pushing, cleaning, typing, writing, hearing, seeing, speaking. The ability to push up to 50 pounds and lift up to 40 pounds.

Supervision & Scheduling Demands:

Receives light supervision; generally a set schedule, 5 days, 40-hour/week.

Essential requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

The above job description is not intended to be an all-encompassing list of responsibilities, skills, efforts, or working conditions associated with this position. It is intended to be a guideline reflecting the principal activities. Management reserves the right to change or otherwise modify the functions of this job to meet the needs of the company.

The successful candidate will be required to meet our pre-employment background screening requirements

The successful candidate will be required to meet our pre-employment background screening requirements.