Clinic Service Representative II

Clinic Service Representative IIPosition DetailsRecruitment/Posting Title - Clinic Service Representative IIJob Category - Staff & Executive - Healthcare - Administrative ServicesDepartment - RWJ - EBCHC ReceptionOverview - New Jersey's academic health center, Rutgers Biomedical and Health Sciences (RBHS) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University–New Brunswick and collaborating university wide, RBHS includes eight schools, a behavioral health network, and five centers and institutes that focus on cancer treatment and research, neuroscience, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research. Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers. Our clinical and academic facilities are located throughout the state—at Rutgers University–New Brunswick, including Piscataway; and at locations in Newark, Scotch Plains, Somerset, Stratford, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, Newark's University Hospital in Newark, and other affiliates. Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives.Posting Summary - Rutgers, The State University of New Jersey, is seeking a Clinic Services Representative II for the Eric B. Chandler Health Center at the Robert Wood Johnson Medical School. The primary purpose of the Clinic Service Representative II-Registration is to perform a variety of simple and complex registration activities at the Eric. B. Chandler Health Center and its affiliate sites under limited supervision. Among the key duties of this position are the following: Greets patients/visitors determines nature of business, and announces visitors to appropriate personnel in a courteous and professional manner. Dialogues with Hispanic-speaking patients to schedule appointments, obtain patient demographics, and discuss insurance issues, etc. Completes new patient's demographics, emergency contact and employer information in the Program Management System. Accurately collects and verifies insurance information and determines limitations of patient's insurance coverage. Obtains third party authorizations for service and communicate results to medical and billing staff. Receives, reviews and responds to routine and complex inquiries from patients, colleagues, practice physicians, State Presumptive Eligibility department staff members. Performs cashier duties. Responsible for generating daily reports.FLSA - NonexemptGrade - 177Salary DetailsMinimum Salary - 27.290Mid Range Salary - 27.790Maximum Salary - 28.620Offer Information - The final salary offer may be determined by several factors, including, but not limited to, the candidate's qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university's broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.Benefits - Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include: Medical, prescription drug, and dental coverage Paid vacation, holidays, and various leave programs Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options Employee and dependent educational benefits (when applicable) Life insurance coverage Employee discount programsPosition Status - Full TimeWorking HoursStandard Hours - 35.00Daily Work Shift - DayWork Arrangement - This position requires a fully on-site work arrangement.Union Description - Teamsters 97Payroll Designation - PeopleSoftSeniority UnitTerms of Appointment - Staff - 12 monthPosition Pension Eligibility - PERSQualificationsMinimum Education and Experience - Two (2) years of experience in physician, hospital or health center billing setting, including management of various types of insurance billing processes.Certifications/LicensesRequired Knowledge, Skills, and Abilities - Bi-lingual (English/Spanish) skills required. Demonstrated knowledge of medical terminology is required. Must be familiar with the billing practices of Medicaid and Medicare and other third party payors. Requires working with office equipment and confidential patient records and correspondence. Required to proofread and check documents for accuracy. Evening and weekend rotations required.Preferred Qualifications - Candidates having experience working in a Federally Qualified Health Center a plus.Equipment UtilizedPhysical Demands and Work Environment - Physical Demands: This position requires standing, walking, use of hands to finger, handle or feel, ability to reach with hands and arms 1/3 of the time; ability to talk or hear up to 2/3 of the time and sitting over 2/3 of the time. Must have clear vision at 20 inches or less (close vision). Work Environment: Moderate noise level.Special Conditions