Sr. Warehouse Supervisor/Op Supv II (Coppell, Texas))

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,500 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Pay range $72,800 - $82,000

YOUR ROLE

Do you excel in leadership and operational oversight? Are you passionate about driving logistics excellence? If so, this role offers the opportunity to lead multiple departments, guide high‑performing teams, and ensure the seamless execution of transportation, and warehouse activities. You will help deliver exceptional customer service and maintain inbound and inventory operations withing a luxury goods distribution cener. This role ensures inventory accuracy, operational efficiency, regulatory compliance, and exceptional service levels while protecting the integrity and value of high-end merchandise.

The Senior Supervisor serves as a key operational leader, partnering with Operations Managers, Quality, Customer Service, Transportation, Finance, and client representatives to deliver best-in-class supply chain performance. This position leads multiple supervisors and frontline teams while driving process improvements, developing talent, and maintaining a culture of accountability, safety, and operational excellence.

WHAT ARE YOU GOING TO DO?

Key Responsibilities

Operational Leadership

• Lead all inbound receiving, put-away, inventory control, cycle counting, reconciliation, and inventory investigation activities.
• Ensure timely processing of inbound shipments while meeting productivity and service level agreements (SLAs).
• Maintain inventory integrity across all warehouse locations through disciplined inventory management practices.
• Supervise multiple team leaders, supervisors, inventory analysts, and warehouse associates.
• Balance labor resources to support changing operational priorities and seasonal business fluctuations.
• Coordinate daily operational priorities with outbound, transportation, planning, customer service, and quality teams.
• Adress inventory discrepancies and assist in creating action plans to minimize shrink and accuracy inacuracies along with supervisors.

Inventory Management

• Maintain world-class inventory accuracy through:
  • Cycle Count Programs
  • Annual Physical Inventories
  • Location Audits
  • Inventory Reconciliations
  • Root Cause Analysis
• Lead investigations for inventory discrepancies, shortages, overages, damages, and quality issues.
• Implement corrective and preventive actions to reduce inventory adjustments.
• Monitor inventory health and aging reports while ensuring inventory is stored according to client and regulatory requirements.
• Ensure accurate system transactions within the Warehouse Management System (WMS)

Inbound Operations

• Manage receiving schedules and dock utilization.
• Ensure ASN accuracy and timely receipt processing.
• Verify compliance with vendor routing and client receiving requirements.
• Coordinate inspections for luxury merchandise to ensure product quality and packaging standards.
• Minimize receiving delays while maintaining inventory accuracy.

Client Relationship Management

• Act as an operational point of contact for assigned luxury brand clients.
• Participate in client meetings, business reviews, audits, and operational performance discussions.
• Provide inventory analysis, operational updates, and corrective action plans.
• Maintain exceptional service levels consistent with luxury brand expectations.

Continuous Improvement

• Identify operational improvement opportunities using Lean methodologies and data analysis.
• Develop and implement Standard Operating Procedures (SOPs).
• Lead Kaizen events and process improvement initiatives.
• Reduce operational waste while improving quality, productivity, and customer satisfaction.
• Drive automation and technology adoption where applicable.

Leadership & Talent Development

• Coach, mentor, and develop supervisors and hourly associates.
• Conduct performance evaluations and career development planning.
• Build succession plans for key operational positions.
• Foster a culture of accountability, teamwork, and continuous improvement.
• Lead employee engagement initiatives that improve retention and morale.

Compliance & Safety

• Ensure compliance with OSHA requirements and company safety policies.
• Promote a proactive safety culture through audits, observations, and corrective actions.
• Maintain compliance with client-specific security requirements for luxury products.
• Support internal and external audits.

Financial Responsibility

• Monitor labor productivity and staffing levels.
• Support annual operating budget development.
• Control overtime and indirect labor expenses.
• Minimize inventory-related financial losses through accurate inventory controls.
• Support cost-saving initiatives while maintaining premium service levels.

Key Performance Indicators (KPIs)

The Senior Supervisor will be accountable for performance including, but not limited to:

Inventory

• Inventory Accuracy (%)
• Shrink
• Cycle Count Accuracy
• Inventory Adjustment Dollars
• Inventory Shrink
• Physical Inventory Results
• Inventory Aging

Inbound

• Receiving Productivity
• Dock-to-Stock Time
• ASN Compliance
• Put-away Completion Time
• Receiving Accuracy

Operations

• Labor Productivity
• Overtime %
• Safety Performance
• Quality Defects
• Client SLA Performance
• Employee Retention
• Employee Engagement

WHAT ARE WE LOOKING FOR?

Education

• Bachelor’s degree in Supply Chain, Business, Logistics, Operations Management, or related field preferred.
• Equivalent operational leadership experience considered.

Experience

• 5–8+ years of warehouse or distribution leadership experience.
• Minimum 3 years managing inventory control and inbound operations.
• Experience within luxury goods, retail, fashion, cosmetics, jewelry, or high-value product environments preferred.
• Experience leading multiple supervisors and large hourly teams.
• Experience with client-facing operations preferred.

Technical Skills

• Warehouse Management Systems (Manhattan, Blue Yonder/JDA, SAP EWM, or similar)
• Microsoft Excel (advanced)
• Microsoft Power BI preferred
• ERP systems
• RF Scanning technology
• Inventory management system

Leadership Competencies

• Strategic Thinking
• Operational Excellence
• Inventory Expertise
• Process Improvement
• Financial Acumen
• Client Relationship Management
• Change Management
• Cross-functional Collaboration
• Coaching & Development
• Decision Making
• Problem Solving
• Communication Skills
• Conflict Resolution
• Results Orientatio

Physical Requirements

• Ability to work within a warehouse environment.
• Ability to walk the distribution floor for extended periods.
• Ability to occasionally lift up to 30 pounds.
• Ability to work flexible schedules during peak operational periods.

Success Profile

The ideal candidate is a hands-on operational leader who combines strong inventory expertise with exceptional leadership skills. They are passionate about developing people, improving processes, and delivering flawless execution in a fast-paced luxury distribution environment. They excel at balancing customer expectations, operational efficiency, inventory accuracy, and financial performance while maintaining the highest standards of quality and service.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together. 

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (how about sales or supply chain?) or find your own path. Join CEVA for a challenging and rewarding career.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.