Field Service Technician

Field Service Technician - HAC

Location: Livermore or Modesto, CA

Reports to: Field Service Manager

Summary of the Position:

Provides maintenance and technical support for Sullair products at customer field locations. Considered an expert on all Sullair rotary products and accessories. Must have broad knowledge and experience on competitive rotary products. Installs new products or enhances existing ones; may provide training and best practices for on-site customer personnel. Identifies and troubleshoots all possible malfunctions and conducts or schedules repairs. Prepares detailed service reports to document service visits, issues, and troubleshooting actions. Logs and tracks maintenance activities. Works with various departments at Hitachi Global Air Power to address concerns from the field to drive issues to a timely closure. Documents service visits and generates reports with action items. Supports the Sullair Training Department for customers, distributors, and employees. This position will report directly to the Field Service Manager.

Duties and Responsibilities:

• Performs any needed service on all Sullair rotary products without supervision
• Travels to field jobsites for troubleshooting and service of Sullair and competitive rotary products
• Follows standard work for pre and post service preparation (submit expense reports, prepare service reports, make travel arrangements, complete timecards)
• On call as scheduled for afterhours customer support
• Follows all Environmental Health and Safety policies and procedures
• Communicates distributor feedback to Sullair management as Voice of Customer
• Drives field concerns to closure in a timely manner
• Supports goal of service within the Service Department of 95%
• Contributes to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers
• Performs all duties in accordance with company standards, while always striving to understand the needs and expectations of the customer
• Dedicated to completion of responsibilities
• Must be fluent in English and have a valid driver's license. Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to: DUI in the previous 5 years, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years
• Must be able to lift to 50 lbs. on a regular basis and work in industrial environments including extremes in temperature with continuous walking, reaching, bending, and kneeling
• Employee will use company provided equipment and will be required to travel to attend company provided training
• Employee is required to have their own tools to perform their job duties
• Operate a company vehicle safely and in compliance with all traffic laws and HGAP policies

Education:

• High School Diploma or equivalent (Related industry experience may be considered in lieu of education requirements)
• Associate degree a plus
• Technical Trade School a plus

Training Requirements:

The following training must be completed within 6-9 months of the hire date to satisfy the Field Service Technician tier within the HAC Technician Advancement Program.

• Sullair "Certified Technician"
• Online
• Oil Flooded Basics
• Stationary Controllers
• Introduction to Control System
• Oil Sampling
• Introduction to electrical basics
• In Person
• Oil Flooded stationary
• Electrical fundamentals
• Sullair
• Online
• Piping / instrumentation diagrams
• Introduction to VSD
• Communication and sequencing
• In Person
• Microprocessor and controls
• Variable speed drives
• Refrigeration / EPA certified
• Compressed air challenge – Level 1

Professional experience:

• 2-3 years of air compressor commissioning and maintenance experience
• Experience with rotary screw Oil Free Compressors a plus
• Demonstrated success in technical aptitudes of compressed air systems
• Experience with industrial product manufacturing and processes
• Strong verbal and written communication skills
• Must be able to engage and communicate effectively with all levels of the organization
• Strong grasp of Microsoft office required
• Ability to read and understand schematics
• Ability to work independently or on a team

Key behaviors:

• On time to all meetings / appointments / and scheduled engagements
• Disciplined and reliable work habits
• Dedicated to completion of responsibilities and work safety
• Willing to accept responsibilities within a team environment

Direct reports:

• N/A

The successful candidate is responsible for complying with Hitachi's Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace.

This description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion.

Hitachi Global Air Power is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.