Service Manager

Job Description

Job Description

Job overview

Manages service operations within the dealership to maximize return on investment through; optimizing Service Department processes to ensure internal and external customer satisfaction, growing profitable service labor sales, exercising disciplined expense control, attracting and retaining outstanding talent and effectively engaging department personnel.

• Onboarding and job trainer for all service technicians.
• Onboarding trainer for all service clerks.
• Develops and maintains effective Service Department processes to ensure internal and external customer satisfaction.
• Executes Service Department marketing plan and monitor monthly to ensure achievement of departmental goals.
• Takes the lead in sharing best practices and implementing common processes throughout the Service Department.
• Coordinates customer clinics, field days and related, promotional events.
• Submits all service warranty and Product Improvement Program claims within the required time frame to receive maximum credit if Warranty Admin is unavailable.
• Develops and retains key talent by maintaining individual development plans.
• Reviews work orders for completeness and accuracy prior to customer billing
• Ensures all departmental tools, equipment, and vehicles are in good working order
• Support management in the pursuit of corporate policies, plans, goals, and long-term objectives.

• 5-10 years of management experience is required.
• Mechanical/hydraulic, or electrical work experience would be beneficial.
• High School Diploma or GED equivalent is required.
• Ability to lead others effectively.
• Ability to use standard desktop load applications such as Microsoft Office and internet functions.
• Ability to speak effectively one-on-one and within a group.
• Basic understanding of financial principles relative to Service Department operations.
• Familiar with John Deere and competitive products.
• Ability to analyze and interpret internal reports.
• Excellent customer service skills.
• Ability to think strategically and solve problems.
• Verbal and nonverbal communication skills.

• FA/CPR Certification
• Valid Driver’s License

Benefits

• Competitive wage paid bi-weekly
• 401(k) plan with company match
• Healthcare (medical, dental, vision)
• Company-paid term life insurance plus Accidental Death & Dismemberment (AD&D)
• Company-paid short-term disability
• Health Savings Account (HSA) with company match
• Flexible Spending Account (FSA)
• Paid Time Off (PTO)
• Paid holidays
• Uniform allowance
• Employee referral bonus
• Employee discounts
• Dependent Care Assistance Plan
• Employee Assistance Program
• Wellness Program
• On-the-job training & skills development

• Light work: Exerting up to 20 pounds of force occasionally and/or negligible amount of force constantly to move objects.
• The worker is subject to both environmental conditions: Activities occur inside and outside.
• The worker is subject to hazards: Includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or to chemicals.
• The worker is subject to oils: There is air and/or skin exposure to oils and other cutting fluids.

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