Client Service Coordinator

Job Description

Job Description

CLIENT SERVICE COORDINATOR

For over 40 years, LD Signs (Design Ventures) has produced custom industrial signage for petrochemical companies and the service providers that support them. We are known for quality, precision, and fast turnaround, and our clients trust us to get it right.

THE ROLE

LD Signs is looking for a Client Service Coordinator who can turn a customer's request into clear, accurate information that our production team can act on. This is a full-time, in-person position at our Baytown, Texas location.

A client may know the result they need without knowing every material, dimension, quantity, production detail, or deadline required to complete the job. You will ask good questions, gather missing information, prepare accurate quotes and orders, and keep the client and production team aligned.

Phone calls and emails are a central part of the work. You will communicate with customers throughout the day while tracking multiple active jobs, changes, and deadlines. This is not a cold-calling, lead-generation, or door-to-door sales position. It is a client-service and order-coordination role.

WHAT YOU WILL DO

- Respond professionally and promptly to customer calls, emails, questions, and project requests.
- Confirm dimensions, quantities, materials, timing, delivery requirements, and other information needed to quote or produce a job.
- Prepare quotes and convert approved work into complete, accurate orders and work instructions.
- Review information before it reaches production and catch missing or conflicting details early.
- Coordinate with production about requirements, material availability, feasibility, priorities, changes, and expected completion dates.
- Track active jobs and follow through on open questions, approvals, changes, and promised updates.
- Keep customers informed when a job's status, requirements, or timing changes.
- Maintain accurate customer, quote, order, and project notes in company systems.
- Help resolve questions calmly and take ownership until the correct next step is clear.
- Learn our products, materials, equipment capabilities, terminology, and production process.

WHAT YOU BRING

- Clear, professional written and verbal communication.
- Strong attention to numbers, dimensions, quantities, dates, names, and instructions.
- The ability to listen carefully, ask useful questions, and turn incomplete information into a clear next step.
- Comfort managing several jobs, deadlines, and customer conversations at once.
- Consistent follow-through when you promise an answer or update.
- Sound judgment about when to resolve an issue and when to involve a production or company leader.
- A calm, respectful approach when priorities change or a customer is frustrated.
- Comfort learning business software, order-entry processes, technical terms, and unfamiliar products.

Experience in customer service, order entry, project coordination, estimating, account support, or a fast-paced administrative environment is preferred. Sign-industry or manufacturing experience is helpful, but it is not required.

WHAT SUCCESS LOOKS LIKE

During your first several weeks, you will learn our products, terminology, systems, and the path a job follows from customer request through production. As you become established, you should be able to:

- Handle routine customer requests and orders with increasing independence.
- Collect complete information before work reaches production.
- Prepare accurate quotes and orders with fewer corrections.
- Keep open jobs, questions, approvals, and updates organized.
- Recognize potential material, dimension, quantity, or deadline problems early.
- Build trust through accuracy, communication, and follow-through.

HOW TO APPLY

Apply through this posting. We will contact selected candidates about the next step, which may include an application review, a facility visit, and a conversation with the team.