Vice President Customer Service

At Kardex, we believe innovation happens when diverse perspectives, inclusive leadership, and ambitious ideas come together. As we continue our growth journey and enter the next chapter of our Lifecycle Services business, this is an exciting opportunity to shape the future of After Sales in Intralogistics — driving transformation, innovation, and long-term customer value on a global scale. Join a collaborative, international environment where your leadership can make a meaningful impact, teams are empowered to grow, and different perspectives are valued and encouraged. Strategic Leadership & Transformation - Develop and execute a global lifecycle services strategy that evolves the organization from reactive support toward a proactive, customer-centric, recurring-revenue business. You will help shape modernization initiatives and digital service roadmaps that support long-term customer success. Business Ownership & Growth - Lead the overall financial performance of the business unit, driving sustainable growth through service agreements, retrofits, upgrades, spare parts, and modernization programs while continuously improving operational efficiency and service value. Operational Excellence - Oversee global field service, technical support, logistics, and customer success functions. You will help standardize processes, strengthen safety and compliance, and improve operational performance indicators such as uptime and responsiveness. Customer & Commercial Leadership - Build trusted relationships with customers and internal stakeholders, support long-term partnership development, and strengthen customer satisfaction, retention, and lifecycle service engagement across new and existing systems. Technology, Innovation & People Development - Advance digital service capabilities including IoT, predictive maintenance, remote diagnostics, and AI-enabled solutions. You will also play a key role in developing talent, strengthening leadership capabilities, and fostering an inclusive and collaborative culture where teams can grow and succeed. Your profile We recognize that great candidates may come from different industries and career paths. If your experience aligns with many of the areas below, we encourage you to apply. Proven leadership experience within complex, service-driven organizations with large installed customer bases and recurring service or maintenance business models Experience leading decentralized service operations with field-based technician teams, high service expectations, and strong uptime or SLA-driven environments Background in industries such as industrial automation, capital equipment, manufacturing, medical devices, transportation, energy, HVAC, elevators, or other technical service environments is highly valued Intralogistics or ASRS experience is an advantage, but not a requirement What Will Help You Succeed A pragmatic, hands-on, and solutions-oriented mindset with the ability to navigate complexity and adapt quickly to changing situations Strong interpersonal skills with the ability to build trust and connect with a wide variety of stakeholders, customers, and teams across different functions and cultures A flexible and collaborative leadership style that adjusts approaches based on people, context, and business needs Creativity and curiosity to challenge existing ways of working and identify new opportunities for growth and improvement The ability to partner effectively with established regional teams and build on existing strengths while driving positive change Strong commercial and operational acumen, including experience balancing customer satisfaction, service quality, and business performance To learn more about the Kardex leadership philosophy, watch: David Marquet’s “Greatness” presentation on YouTube. What We Offer A secure role within a growing international company offering exciting development opportunities and meaningful work in a future-focused industry. Comprehensive onboarding, strong team collaboration, ongoing learning opportunities through our internal academy, and access to our Employee Assistance Program (Lyra). Flexible working arrangements and vacation aligned with local regulations to support work-life balance. Attractive compensation, retirement and pension offerings, and location-specific benefits. Corporate benefits, company events, and team activities that help strengthen connection and collaboration. Join a collaborative, international environment where your leadership can make a meaningful impact and teams are empowered to grow, innovate, and succeed together. #J-18808-Ljbffr Kardex