Residential Security Agent

**** Job Details: Job Title: RST Driver/Agent – Experience Required Location: Palo Alto, CA Job Type: Full time, with full benefits Compensation : $52/hour, shifts have built in daily overtime FLSA: Non-exempt Job Summary: Reporting to the Residential Security Agent Team Lead, the Driver/Agent provides safe and secure transportation while supporting the Residential Security Team. This role operates in a fast-paced, dynamic environment and requires maturity, adaptability, and a client-focused, concierge mindset. Ideal candidates have prior Residential Security Agent experience in a dedicated driver role and/or have completed tactical or principal driving training, with a strong knowledge of preferred routes and procedures. Duties: Responsible for the safe and efficient transport of Principal/passengers. Communicate location and route to the security command post. Operate a passenger vehicle in a safe and lawful manner, while observing all traffic regulations and maintain awareness that the routes traveled are through heavily congested residential areas. Learn Principal's preferred routes and follow them with the Principals when safe and appropriate. Manage logistics for pick-ups and drop-offs as directed. Report all potential service and maintenance problems of the vehicle to the security command post in a timely manner. Ensure the inside and outside of the vehicle are properly maintained and cleaned when time permits. Raise concerns, issues, and problems to the Team Lead concisely and in a timely manner. Perform patrol functions at selected residential and commercial properties. Responsible for assigned daily duties. Monitor CCTV systems for properties assigned to the command post. Occasionally provide security functions with a customer service approach, being mindful of maintaining professionalism and aligned with company policies and procedures. Maintain client confidentiality and situational awareness. Perform other duties as assigned by Keelson Strategic and client leadership team. Knowledge/Skills and Abilities: Capable of regular, non-technical vehicle maintenance (replace wiper fluids, maintain proper inflation of tires, etc.). Must be a reliable team member and maintain a positive attitude. Flexible understanding the need to work overtime with or without advanced notice. Ability to communicate in situations over radios, phone, email, text and in-person. Must be personable, successfully interact with clients, superiors, peers, vendors and neighbors. Required to handle sensitive and confidential information. Ability to drive in all weather conditions. Must possess a good understanding of the latest technology in security camera systems, use of smartphones, push to talk radios, GPS devices, communications, and collaboration apps (Google Drive, Word, Excel & Power Point). Ability to remain professional and courteous at all times. Capable of deciphering GPS traffic notifications and able to plan the safest routes to take. Ability to operate without the need for constant guidance from others. Maintain rational behavior and stay calm under stressful driving conditions and refrain from using inappropriate language. Capable of following instructions and requests without complaint, not commenting, engaging in or joining any conversations of the Principal/passengers without permission. Use of alcohol or medications that impair your driving ability are strictly prohibited. Must keep a professional appearance and have good personal hygiene. Position Qualifications, Certificates and Licenses : 2+ years of residential security experience 2-4+ years of combined experience in relevant security, military, and/or law enforcement positions (preferred) Physically fit to facilitate emergency responses Valid Driver's License with clean driving record American Red Cross First Aid/CPR/AED for Adult, Child & Infant certification California BSIS Guard Card California BSIS Exposed Firearm Permit or CA CCW Successfully pass a certified EMT course *All certifications must be current. Employees are responsible for keeping all certifications/licenses active Physical Requirements : Ability to patrol the property and access areas quickly Physically able to capture and detain individuals if necessary Prolonged periods sitting in a car or at a desk and monitoring surveillance equipment (at times 5+ hours). Prolonged periods of standing on your feet without a break 4-5+ hours Must be able to lift 50 pounds at a time Must be able to lift, drag a human up to 200lbs or more, if necessary Being able to respond to physical attacks, natural disasters, evacuations Able to regularly stand, walk, sit, use hands/manual dexterity, reach or stretch, stoop, kneel, crouch or crawl; speak or hear. Will be exposed to outdoor weather conditions. Vision abilities required for this role include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Detail Structure : Full-time position Schedule is 4 days a week Shift length: 12 hours/day Weekends Holidays Overtime/additional shifts as needed with or without notice Local travel driving Principals and their guests Salary and Benefits : Base pay rate of $52 per hour Pay structure per shift includes built-in overtime in accordance with California and federal laws Paid sick leave Paid time off (PTO) accrual Holiday pay for select holidays you work (6) Company 401(k) with employer match Flexible insurance plans - Medical, dental and vision 100% of employee premium paid for by Keelson (plan upgradable for additional employee paid premium) Generous employer contribution per family member (up to 4 family members) to help lower employee contributions for dependents that join the plan Life Insurance Long Term Disability Short Term Disability Critical Accident/Illness coverage _Employment with Keelson is at-will, meaning that you or Keelson may terminate the employment relationship at any time, with or without cause, and with or without notice. Keelson Strategic is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, marital or civil partnership status, pregnancy, age, disability, veteran status, or any other protected factor under federal, state, or local law. Keelson Strategic is licensed in the California Bureau of Security and Investigative Services. Private Patrol Operator # 120989 _ Keelson Strategic