Collections Specialist
$100kSports & Imports Autos of Gwinnett
Job Description
Job Description
Benefits:
- Bonus based on performance
- Health insurance
- Contact customers regarding past due vehicle payments by phone, text, email, and other approved methods.
- Negotiate payment arrangements while maintaining professionalism and empathy.
- Document every customer interaction thoroughly in our dealership management system.
- Follow established collection policies and procedures while complying with all applicable state and federal regulations.
- Monitor payment promises and follow up to ensure commitments are met.
- Work with customers experiencing financial hardship to identify appropriate solutions.
- Coordinate with repossession vendors when necessary.
- Skip trace customers using available resources when contact information changes.
- Meet daily, weekly, and monthly collection performance goals.
- Provide exceptional customer service while protecting company assets.
- Minimum of 2 years of first-party collections experience is required. (Automotive finance, Buy Here Pay Here, credit union, bank, or consumer lending experience strongly preferred.)
Buy Here Pay Here (BHPH) collections experience is highly preferred. - Excellent communication, negotiation, and conflict-resolution skills.
- Strong computer skills and ability to learn dealership software quickly.
- Highly organized with excellent attention to detail.
- Ability to multitask in a fast-paced environment.
- Self-motivated, dependable, and goal-oriented.
- Professional phone etiquette.
- Competitive hourly pay based on experience
- Performance-based bonuses with significant earning potential.
- Paid training.
- Opportunities for advancement within a rapidly growing company.
- Paid time off.
- Health insurance benefits.
- Stable, full-time employment with an established dealership group
Vacancy posted 5 days ago
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