Community Associate

Community Associate 170 Meeting Street Suite 110 29401 Charleston South Carolina, United States of America The world of work is changing. Short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work! At IWG, we are leading the way. We've built the world's largest workspace network so that our customers can work from wherever, and however, they want... in over 120 countries across the globe! Join us and help us bring more freedom to people and businesses, while expanding our network. You'll be able to enjoy a great work life balance and competitive benefits, while growing your career path along the way. The opportunity As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, creating and maintaining your own community within your center. You will help take care of all the administrative and support needs for your customers so they can focus on running their business. A typical day at IWG You arrive a few minutes before your center opens to ensure everything is ready and that nothing the cleaners have missed is overlooked. Customers arrive throughout the morning asking for things such as changed Wi‑Fi codes, package location updates, meeting room directions, or help setting up projectors. You respond to each call, verify services are properly charged, and ensure invoices are accurate. You manage mail, handle printing and invoicing requests, and open service tickets for maintenance needs. During the early afternoon you collaborate with the Community Manager to plan the next week’s networking event, write e‑invites, print posters, and place them on noticeboards. When clients finish, you guide them to nearby restaurants for meals, clean up the space, and wrap up the day with a tidy center. About you We’re looking for someone who knows how to manage multiple tasks while providing customers with the best possible service. You also need to be: A good communicator, building strong professional relationships and empathizing with customers’ needs (ideally 1+ years of customer service experience) Happy taking ownership of problems and finding ways to solve them Positive, enthusiastic, and able to adapt to fast‑changing situations Experienced and confident using MS Office and other basic IT equipment Legally eligible to work in the country you are applying within and at least 18 years old What we offer On top of a competitive total compensation package, you’ll enjoy: Work life balance (no standard nights/weekends) Generous paid time off plans (sick and vacation) 11 paid company holidays per calendar year (in addition to your PTO accrual) Competitive 401(k) program, with a company match Affordable and comprehensive health care for all full‑time team members (with some plan options for part‑timers as well) A quarterly bonus plan program, plus an hourly rate of $17.50 A bright and inspiring work environment Training and development opportunities aligned with great career path opportunities A professional workplace community (business casual attire required) All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law. #J-18808-Ljbffr