Professional, Customer Orders

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Job Function:

Technology Product & Platform Management

Job Sub Function:

Technical Product Management

Job Category:

Scientific/Technology

All Job Posting Locations:

Palm Beach Gardens, Florida, United States of America, Raritan, New Jersey, United States of America, Raynham, Massachusetts, United States of America, Warsaw, Indiana, United States of America, West Chester, Pennsylvania, United States of America

Job Description:

DePuy Synthes is recruiting for a Professional, Customer Orders, located in Raynham, MA; Raritan, NJ; West Chester, PA; Palm Beach Gardens, FL; OR Warsaw, IN.

This role supports the Customer Orders product area within Commercial Technology by partnering with business stakeholders to deliver reliable, scalable, and user focused technology solutions. The Professional, Customer Orders plays a key role in translating business needs into functional requirements, optimizing order to cash processes, and ensuring technology solutions enable efficient, compliant, and high quality customer experiences. This position offers the opportunity to make a direct impact on commercial execution and operational excellence across DePuy Synthes and reports into the DePuy Synthes Technology organization.

Key Responsibilities

• Serve as a liaison between Commercial business partners and IT to analyze, document, and translate customer order management needs into functional and technical requirements.

• Support the lifecycle of technology products and solutions related to customer orders, including enhancements, defect resolution, testing, and release activities.

• Lead the application of AI, advanced analytics, and automation to modernize commercial platforms, enhancing customer engagement, pricing and revenue optimization, and data‑driven decision‑making while driving scalable and compliant commercial execution across sales, marketing, and customer operations.

• Collaborate with cross‑functional teams (Sales, Customer Service, Supply Chain, Finance, and IT) to improve order‑to‑cash processes and system performance.

• Analyze business processes and system data to identify gaps, risks, and opportunities for optimization and automation.

• Participate in system configuration, user acceptance testing (UAT), and validation activities to ensure solutions meet business and compliance requirements.

• Support incident management and continuous improvement efforts by prioritizing issues, coordinating root‑cause analysis, and recommending corrective actions.

• Contribute to documentation, training materials, and knowledge transfer to support end users and operational teams.

Qualifications

Education

• Bachelor’s degree required in Information Systems, Computer Science, Business, Engineering, or a related field.

• Advanced degree (e.g., MBA or Master’s in Information Systems) preferred.

Experience and Skills

Required:

• 2-4 years of experience in an IT, technology product, or business systems analyst role supporting commercial or customer‑facing processes.

• Experience with enterprise applications supporting customer orders (e.g., ERP, CRM, order management systems), requirements documentation, and basic data analysis.

• Proven experience analyzing order-to-cash workflows, gathering stakeholder needs, and translating complex requirements into clear, actionable specifications.

• Leadership skills demonstrated through influencing without authority, collaborating across functions, and driving alignment between business and IT teams.

• Experience supporting system testing, validation, and release activities in regulated or quality‑focused environments.

• Strong communication skills, with the ability to engage both technical and non‑technical audiences.

Preferred:

• Experience working in medical device, life sciences, or other regulated industries.

• Familiarity with Agile or hybrid delivery methodologies and product‑centric ways of working.

• Advanced technical exposure to integration technologies, reporting tools, or automation solutions supporting customer orders.

• Demonstrated ability to mentor junior analysts or lead small workstreams within larger initiatives.

• Experience collaborating with global or regional stakeholders across time zones.

Other:

• English proficiency required; additional languages are a plus.

• Travel: Up to 10% domestic travel, as business needs require.

• Certifications such as CBAP, PMI‑PBA, or Agile certifications are preferred but not required.

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Johnson & Johnson announced plans to separate our Orthopedics business to establish a standalone orthopedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.


Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via internal employees contact AskGS to be directed to your accommodation resource.


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Required Skills:

Preferred Skills:

Agile Product Development, Analytical Reasoning, Coaching, Collaboration, Competitive Landscape Analysis, Critical Thinking, Customer Alignment, Demand Forecasting, Human-Computer Interaction (HCI), Organizing, Product Development, Product Improvements, Product Strategies, Requirements Analysis, Research and Development, Software Development Life Cycle (SDLC), Software Development Management, Stakeholder Management, Technical Credibility, Technical Writing, Technologically Savvy

The anticipated base pay range for this position is :

$94,000.00 - $151,800.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

This position is eligible to participate in the Company’s long-term incentive program.

Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:

Vacation –120 hours per calendar year

Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year

Holiday pay, including Floating Holidays –13 days per calendar year

Work, Personal and Family Time - up to 40 hours per calendar year

Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child

Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year

Caregiver Leave – 80 hours in a 52-week rolling period10 days

Volunteer Leave – 32 hours per calendar year

Military Spouse Time-Off – 80 hours per calendar year

Additional information can be found through the link below.

Co-Ops and Intern Positions: Please use the following language:

Co-Ops/Interns are eligible to participate in Company sponsored employee medical benefits in accordance with the terms of the plan.

Co-Ops and Interns are eligible for the following sick time benefits: up to 40 hours per calendar year; for employees who reside in the State of Washington, up to 56 hours per calendar year.

Co-Ops and Interns are eligible to participate in the Company’s consolidated retirement plan (pension).

Positions Represented by CBA: Please use the following language:

This position is eligible for benefits to include medical, dental, vision and time off, as well as any others as provided for in the applicable Collective Bargaining Agreement.