Dental Patient Financial Specialist

Job Description

Job Description

About Good Shepherd Community Clinic, Inc.:
At Good Shepherd Community Clinic, we believe healthcare works best when it is rooted in real relationships. Our journey began with a simple, powerful idea: everyone in our community deserves access to quality, compassionate care—and that idea remains central to who we are today.

Dental Patient Financial Specialist Overview:

As a Dental Patient Financial Specialist, you'll be part of the front office team and one of the first people our dental patients meet. You'll help patients navigate their visits from scheduling and check-in through insurance, cost estimates, payments, and check-out. You'll also work closely with the dental team to keep schedules moving, ensure information stays accurate, and patients informed and supported throughout their care.

What You'll Do:

· Welcome patients, answer phones, schedule appointments, and help with questions throughout their visit.
· Check patients in and out and communicate with the dental team about arrivals, delays, and scheduling needs.
· Verify insurance coverage and eligibility, keep patient information accurate, and prepare out‑of‑pocket estimates.
· Explain financial responsibilities, collect and record payments, assist with account questions, and support daily balancing and deposits.
· Process referrals and prior authorizations, follow up on outstanding information, and make accounts receivable collection calls.
· Work with the dental team to address questions, resolve issues, and help patients navigate their care.
· Maintain accurate patient, financial, and health records while protecting confidential information.
· Complete scanning, faxing, filing, and other administrative tasks that support the dental office.
· Follow HIPAA requirements, GSCC policies and procedures, and patient safety practices.

What We’re Looking For:

· High school diploma or equivalent
· Strong computer skills, including experience with electronic health records. 
· Attention to detail and comfort keeping information organized. 
· Ability to manage multiple priorities in a busy dental office
· Familiarity with dental terminology and common procedures.
· Ability to explain insurance, and costs clearly and respectfully. 
· Good judgment when handling confidential information.
· Effective communication and comfort working closely with the dental team.

Preferred:

· Dental or healthcare experience.
· Experience with dental insurance, verification, authorizations, referrals, or patient financial services.
· Bilingual a plus. 

 
Why Join Good Shepherd?

The work we do is important, but so is the life you have outside of work. We want our team to feel proud of what they do here and still have time for the people and moments that matter to them. That’s why GSCC operates on a 36‑hour, Monday–Thursday workweek. We also offer benefits and opportunities for growth that support you throughout your career. 

Benefits include:

• 36‑hour workweek, Monday–Thursday
• Medical, dental, and vision insurance
• FSA and HSA options
• 2% employer retirement contribution
• Generous PTO
• Tuition assistance
• Wellness resources
• Pet insurance

 

EEO/AAP Statement:

We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to craft and maintain an environment that respects diverse traditions, heritages, and experiences. Good Shepherd Community Clinic, Inc., is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions) sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

 

Disclaimer:

The above-noted job advertisement is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the positions.