Level 2 Field Engineer (On-Call in New Jersey) $45/HR

Level 2 Field Engineer

At Bit By Bit, we've been helping organizations thrive since 1987. Originally founded as a database application development and networking company, we've grown into a full-service IT firm and a recognized leader in delivering reliable, cost-effective managed IT services across the Tri-State area.

Our team specializes in building and managing solutions that solve critical business challenges. With a unique blend of business technology expertise, certified technicians, and proven processes, we provide our clients with tailored IT solutions that improve productivity, strengthen security, streamline communications, and reduce costs. Beyond technology, our culture is rooted in humility and curiosity, and our vision is simple: to help untangle people and process challenges so businesses can move forward with confidence.

We are seeking a Level 2 Field Engineer to join our team. This role is ideal for a technically skilled and customer-focused professional who thrives in a fast-paced environment and is committed to providing high-quality IT support. You will work directly with clients on-site, managing installations, troubleshooting, and ongoing technical support, while also collaborating with Bit By Bit's broader technical team. This is an on-call position based in New Jersey with field work required.

This is an hourly, on-call position supporting client sites throughout Northern New Jersey. Work is assigned based on client demand and project needs. Most assignments occur during normal business hours, although occasional evening or weekend work may be required.

In this role you will:

• Travel to client locations
• Resolve issues independently
• Own tickets from start to finish
• Represent Bit By Bit professionally onsite
• Escalate only when appropriate.