Medicare & Life Benefits Account Service Representative

Job Description

Job Description

The Medicare Life Benefits Account Service Representative plays a key role in helping clients navigate important insurance decisions while delivering an exceptional customer experience. As a primary point of contact for Medicare and Life customers, this position is responsible for building strong client relationships, addressing service needs, answering coverage questions, assisting with policy changes, and coordinating with insurance carriers on behalf of customers. Through proactive communication, attention to detail, and a commitment to exceptional service, the Account Manager supports customer retention, client satisfaction, and the agency's continued growth.

Responsibilities

• Oversee day-to-day service needs, including policy changes, billing inquiries, and general customer support.

• Assist clients with claims intake and provide guidance throughout the claims process.

• Respond to client inquiries in a timely, professional, and customer-focused manner.

• Educate clients on policy features, coverage limitations, and available options.

• Ensure accurate and timely documentation of all client interactions within the agency management system.

• Coordinate with insurance carriers and internal team members to resolve client issues efficiently.

• Maintain compliance with Medicare regulations, carrier requirements, and agency procedures.

• Support customer retention efforts through proactive service and relationship management.

• Participate in ongoing training and professional development opportunities.

Requirements

• High school diploma or equivalent required.

• Prior customer service, administrative, healthcare, insurance, or related experience preferred.

• Insurance experience is not required. We will provide training and support for the right candidate.

• Pennsylvania insurance license or the ability to obtain and maintain required licensing within a designated timeframe – licensing and training support will be provided.

• Strong communication, interpersonal, and relationship-building skills.

• Ability to manage multiple priorities in a fast-paced environment.

• Strong organizational skills and attention to detail.

• Proficiency with computer systems and standard business software applications.

• Ability to work independently while collaborating effectively as part of a team.

• Commitment to providing exceptional customer service and maintaining client confidentiality.

Benefits
Paid Time Off (PTO)###Health Insurance###Life Insurance###Mon-Fri Schedule###Career Growth Opportunities###Retirement Plan###