Medical Director - Clinical Implementations

Job Title: Medical Director – Clinical Implementations

Location: Remote

Compensation Range: $130,000 - $140,000

Job Type: Full-time

Benefits: Paid time off (PTO), Medical, Dental and Vision coverage with company as well as individual contribution, 401k (individual contribution only), Paid Sick Leave

Be part of a team enabling access to better healthcare at SteadyMD!

SteadyMD is a technology company and healthcare provider that powers high-quality telehealth experiences for its partners, including fast-growing digital healthcare companies, labs, pharmacies, large employers, and Fortune 100 companies like Amazon, AmerisourceBergen, and Abbott. SteadyMD initially launched in two states: California and Missouri. By 2018, the company was licensed, operating, and providing care in all 50 states. We’ve raised over $60 million in funding from top tier investors including Lux Capital, Pelion Ventures and AB Health Ventures.

Position Summary

The Medical Director, Clinical Implementations is responsible for leading the clinical workflow design, training and deployment across client implementations. This role serves as the clinical leader during implementation engagements, ensuring programs are clinically sound, operationally scalable, compliant, and aligned with client goals and organizational standards. The Medical Director partners closely with the implementation team, operations, account management, clinical operations, clinical quality and executive leadership to translate clinical strategy into successful implementation outcomes. The ideal candidate combines strong clinical expertise with implementation experience, systems thinking, and cross-functional leadership capabilities.

Key Responsibilities

Clinical Leadership & Program Design

• Provide high quality, patient centered care across clinical programs

• Provide clinician leadership for new client implementations, clinical launches, and care delivery initiatives.

• Design and validate clinical workflows, protocols, escalation pathways, and operational procedures.

• Ensure implementation strategies align with evidence-based medicine, regulatory requirements, and quality standards.

• Advise on scope of services and care delivery approaches.

• Evaluate clinical risks and develop mitigation strategies during implementation planning.

Implementation & Cross-Functional Collaboration

• Serve as the clinical leader within cross-functional implementation teams.

• Partner cross-functionally to drive implementation success.

• Participate in implementation discovery sessions, workflow mapping, readiness reviews, and launch planning.

• Support integration of clinical workflows into technology platforms and operational systems.

• Assist in defining implementation timelines, milestones, dependencies, and launch criteria.

Training Program Leadership

• Oversee the Clinical Training Program and directly manage the Program Manager, Training.

• Lead development and standardization of clinical onboarding, implementation training.

• Ensure providers and care teams are appropriately trained on workflows, technology platforms, documentation standards, and client-specific protocols.

• Develop scalable training materials, competency assessments, and clinical education resources.

• Partner with Clinical Operations and Clinical Leadership to identify training gaps and implement improvement initiatives.

• Monitor training effectiveness and learner outcomes to drive continuous improvement.

Client & Stakeholder Engagement

• Act as a trusted clinical advisor for clients and strategic partners.

• Present clinical program designs, workflows, and implementation recommendations to executive and operational stakeholders.

• Support client onboarding, and training

• Build strong relationships with client medical leadership and operational teams.

Quality, Compliance & Risk Management

• Monitor implementation quality metrics and post-launch clinical performance.

• Participate in incident reviews, quality improvement initiatives, and corrective action planning as needed.

• Support audit readiness and adherence to state and federal healthcare regulations.

Operational Excellence

• Identify opportunities to improve implementation efficiency, scalability, and clinical outcomes.

• Develop implementation playbooks, clinical standards, and reusable workflow templates.

• Support post-launch optimization efforts and continuous improvement initiatives.

• Provide clinical input into product enhancements and innovation initiatives.

Qualifications:

• Physician Assistant PA or Nurse Practitioner NP degree from an accredited institution.

• Active, unrestricted medical license in at least one U.S. state.

• Board certification in a relevant specialty.

• 5+ years of clinical practice experience.

• 3+ years of leadership experience in healthcare operations, clinical implementations, digital health, telemedicine, or care delivery transformation.

• Experience working cross-functionally with operations, product, engineering, and client-facing teams.

• Strong understanding of healthcare regulations, quality standards, and clinical governance.

• Demonstrated ability to lead complex projects and influence stakeholders.

• Excellent communication, presentation, and executive-facing skills.

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EEO/AAP Statement: DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.