HVAC DISPATCHER

We are seeking a highly organized and experienced HVAC Dispatcher to join our team. The ideal candidate will have a solid background in dispatching field technicians, a strong understanding of scheduling software, and a customer-first mindset. Qualifications: Minimum 5 years of experience in an HVAC Dispatching or similar coordination role. Proficient in ServiceTitan or similar dispatching and scheduling software. Strong communication skills with the ability to coordinate clearly and professionally with technicians, customers, and internal teams. Working knowledge of inventory tracking and supply chain coordination preferred. Accurate and efficient data entry and multitasking skills in fast-paced environments. Key Responsibilities: Schedule and dispatch HVAC technicians for service, maintenance, and installation jobs. Answer and manage inbound service calls, assigning jobs based on technician location, skill set, and availability. Monitor technician progress throughout the day and make real-time adjustments for emergencies, delays, or cancellations. Communicate job details and updates clearly to field staff to ensure timely and accurate service delivery. Maintain and update job records, service notes, photos, and work orders in dispatching software. Coordinate with the service manager and customer service team to prioritize high-urgency calls. Deliver exceptional customer service and handle scheduling conflicts or last-minute changes with professionalism. Working in a team and between different departments. Perform additional administrative or coordination duties as needed. #J-18808-Ljbffr