Group Fitness Supervisor

Job Description

Job Description

Hiring: Group Fitness Team Lead (GFTL)

• Location: Tulsa OK
• Position Type: Full-time, Non-Exempt (Hourly) – 35 hours Club Operations + 5 hours class instruction
• Compensation: $19.00 per hour + Bonus and Commission Opportunities! Class Rates paid at $35.00 per hour.

Purpose

The Group Fitness Team Lead is responsible for creating an uplifting experience by offering an inclusive, accessible, and on-trend fitness experience maximizing Group Fitness usage.

You will be responsible for ensuring Group Fitness KPIs are achieved from growing class counts as well as growing active Fitness membership count. The GFTL will build and maintain class schedules that are competitive, on-trend, and convenient for members while adhering to scheduling standards.

The GFTL will ensure members and guests receive an exceptional experience through high-energy classes that motivate, uplift, and create community.

Deliverables

Achieving Results, Maximizing Group Fitness Usage:

• Works with the GM to analyze the business and performance of the Group Fitness spaces.
• Drives performance that results in all financial targets and KPIs being achieved, or ideally, exceeded.
• Increases Group Fitness attendance through the management of class counts, class entry ticketing system, coaching instructors on how to drive attendance, working with other team leads to provide product education to ensure that members are being directed to appropriate classes, and attending classes for evaluation and guidance.
• Evaluates club schedules, local/national trends, and club traffic to ensure class schedules are competitive, on-trend, and convenient for members. Schedules are reviewed and adjusted quarterly to accommodate seasonality and attendance fluctuation, and works well with the Studio Team Lead to collaborate across spaces on overall schedule impact for the club.
• Proactively identifies instructor/scheduling problems and provides ideas and solutions to help move the business forward. Manages operating costs by controlling labor and equipment expense without compromising the member experience.

Deliver A World-Class Member Experience:

• Ensures all equipment and technology are reported for repair as quickly as possible; Group Fitness rooms are clean and safe; and all playbooks, initiatives, marketing events, and programming are executed flawlessly.
• Through continuous training, mentoring, cross-departmental communication, and follow-up with instructors and other team leads, the GFTL ensures that programming is delivered to match the standards of all playbooks and SOPs.
• Remains aware of challenges and works quickly to resolve them.

Trains, Coaches, and Supports Ongoing Instructor Development:

• Leads by example and demonstrates enthusiasm for core values.
• Builds trust and strong relationships with all team members.
• Conducts instructor evaluations by physically attending and participating in classes.
• Delivers feedback and coaching that inspires commitment and continued development.
• Regularly teaches on the schedule to lead by example and highlight the important aspects of teaching a safe and effective class.
• Strives to keep and develop a bench of talented Group Fitness Instructors.
• Facilitates practice sessions that allow instructors to continue to refine and expand their skill sets and receive in-the-moment feedback.

Delivers Care and Creates Connection:

• Ensures members and guests receive an exceptional experience through high-energy classes that motivate, uplift, and create community.
• Works with the GM to address member and guest concerns regarding these programs.
• Approaches tasks in a professional, engaging manner and provides excellent customer service by promptly responding to member needs and concerns.
• Champions enthusiasm and passion for studio and group fitness products.
• Establishes a culture within the team that adheres to core values and drives accountability.

Recruiting and Staffing:

• Recruits talent to ensure schedules are staffed with the right instructors and coaches at the right times to drive club traffic and member engagement.
• Actively recruits and acquires talent via employees, members, and local community members.
• Responsible for recruiting top talent for all group fitness product training and new program offerings.

Qualifications

• 3+ years of experience teaching Group Fitness classes
• Experience and interest in leading, communicating, coaching, teaching, or performing in front of a group of people
• Nationally Accredited Group Fitness Certification required
• General knowledge and experience with kinesiology, exercise science, physical fitness, etc.
• Applicable and transferable management experience preferred
• Current CPR/AED Certification
• Excellent communication skills
• Self-motivated with a high degree of ownership, sense of urgency, ability to problem solve, and ability to work independently as well as collaboratively
• Great problem-solving skills
• Proficient in Microsoft Office Suite
• Passionate about fitness, changing lives, and helping others reach their goals
• Energizing with a positive attitude
• Promotes an upbeat, enthusiastic, high-energy environment
• Minimum local travel may be required for support, training, or other purposes as needed
• Experience leading group classes at a specialty studio preferred

Working Conditions

Primary work in a fitness facility and office setting. Temperature variations can occur. The environment includes some ambient noise such as talking and use of gym equipment and machinery.

Physical and Mental Activities and Requirements

• Talking: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.
• Physical Strength: Non-sedentary work, standing and walking most of the time. Must be able to lift, push, pull, and move a minimum of 50 pounds. Meet the physical criteria of the format to be instructed.
• Reasoning Ability: Ability to deal with a variety of variables under limited standardization. Able to interpret various instructions and relay instructions to clients.
• Attendance is an essential duty of the position. Employees must work regularly scheduled shifts during business hours to assist members and sell services in person. 

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