Service Advisor Assistant

Service Advisor AssistantWe are looking for a Service Advisor Assistant to join our growing team! The right candidate will have a strong customer service background and computer skills. The day-to-day duties of this role include scheduling service appointments, responding quickly to customer phone calls, and confirming scheduled appointments. Write up and handle light maintenance work orders.BenefitsMedical and dental insurance401k PlanPTOLife insuranceShort-term disabilityGrowth opportunitiesEmployee discountsFamily-owned and operatedResponsibilitiesSchedule service appointments and speak with customers, write up light maintenance work orders, provide estimates and ASR to customers.Actively listen to customers, answering their questions, and directing them appropriately as they requestRespond quickly to customer phone calls, internet leads through online scheduling, and live chat inquiriesAdvise maintenance recommendationsConfirm scheduled and missed appointmentsQualificationsStrong computer skills, including Outlook, Excel and Word (and preferably dual-screen experience)Strong customer service backgroundExcellent verbal and written communication skillsPunctual, reliable and eager to improveClean driving record and valid driver’s licenseAbout Us:Customers have trusted Sternberg Automotive Group for over 60 years! We are a humble, family-owned dealership with locations across Southern Indiana and in Louisville, Kentucky. Our group provides services for just about every facet of the transportation industry - Cars, Trucks, Leasing, Rental Parts, Vehicle Repair, Equipment, Collision Repair - you name it, we have it! Our enthusiasm and excitement for automobiles as well as delivering exceptional customer service has made us a go-to regional automotive destination. The Sternberg Automotive group demonstrates the same local, family business atmosphere at all our dealerships since all are still run by the Sternberg Family!We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.