ERSEA Specialist

SUMMARY

Processes pre-enrollment applications, including eligibility determination, for the Early Head Start program. The ERSEA Specialist compiles and runs reports, surveys, and other program documentation.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supports and promotes the mission of the Agency: Foothill Family empowers children and families on their journey to achieve personal success.
• Processes pre-enrollment paperwork with new or walk-in clients; processes referrals, verifies program eligibility, collaborates with referral sources and childcare subsidy programs.
• Links waitlisted applicants with appropriate childcare subsidy agencies and support families to acquire childcare subsidies before enrollment.
• Conducts phone and in-person interviews with clients to determine program eligibility, including but not limited to, parent enrollment orientations at all EHS and Partnership sites
• Secures information such as medical, psychological, and social factors contributing to client's situation to determine selection criteria points using program guidelines.
• Provide educational materials on health requirements including immunization schedule to applicants and provide resources and linkage for children to be up to date on the health requirements before enrollment.
• Provides clients with community resources based on client needs disclosed in the interview process.
• Uses judgment to determine when to consult with supervisor and/or Content Area Experts (e.g, Mental Health) about any clients who may have high needs.
• Follows up with waitlisted applicants to update status, especially concerning subsidies.
• Provides support and information to child care partners throughout the contractual relationship including but not limited to enrollment, teacher-child ratio, and subsidy related information.
• Works as a team and engages in on-going and consistent communication with other staff.
• Assists with collecting and monitoring Community Care Partnership (CCP) daily attendance. Maintains pending call lists, waitlists and other reports as needed.
• Enters and updates client data into the program database.
• Compiles and runs reports, surveys, and other program documentation.
• Participates in Community Outreach events and program recruitment.
• Assists in translating for clients receiving services as needed.
• Types memos, letters, and other program correspondence.
• Translates written material into appropriate languages for our clients.
• Effectively represents the Agency in interactions with partners, parents and other clientele.
• Provides care or services to minors or comes into contact with minors as part of their job duties.
• Provides services relating to the administration of public funds or benefits, including eligibility for public funds or public benefits.
• Travels between Foothill Family sites for training, meetings, and other in-person interactions.
• Attends in-person meetings and events at various locations within the Los Angeles County and surrounding areas.
• Displays sensitivity to the service population’s cultural and socioeconomics characteristics.
• Performs work in a safe manner at all times and ensures that other individuals do not put themselves or others at risk.
• Follows all policies, procedures and legal mandates related to HIPAA and maintenance of client files.
• Ensures performance and behaviors support the Agency’s performance quality improvement (PQI) goals and objectives.
• Reports to work on time and maintains reliable and regular attendance.
• Performs other duties as assigned.

SECONDARY DUTIES

Provides facilities support as needed (e.g., front desk coverage, meeting/training set up, answering and transferring calls, checking in clients, greeting visitors).

POSITION REQUIREMENTS

• High school diploma or general education degree (GED); with some college preferred.
• Expertise in business and administrative practices.
• Computer literate; word processing, spreadsheets and data entry
• Bilingual in Spanish or Mandarin
• Detail oriented; high level of accuracy.
• Good oral and written communication skills
• Excellent people skills; ability to work cross culturally.
• Organized; ability to manage several tasks simultaneously.
• Flexible and enthusiastic; demonstrates initiative.
• Must not appear on any federal, state, or other applicable sanctions, exclusion, or debarment lists that would prohibit or restrict employment with an agency receiving federal or state health care funding.
• Valid CA Driver’s License and maintains insurability on the Agency’s auto liability policy (including a minimum of 2 years driving experience) and maintains the California state required auto insurance liability limits OR maintains reliable transportation to attend all appointments and meetings as required in the position.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to outside-weather conditions. The noise level in the work environment is usually moderate. Travel to other program locations or offsite meeting sites is required. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Foothill Family is an Equal Opportunity Employer including individuals with disabilities and veterans.