Service Center Representative

Working Title Human Resources Service Center Representative Career Progression Track S00 Track Level S1 - Entry Level Support FLSA Code FLSA Code Nonexempt Patient Sensitive Job Code? Patient Sensitive Job Code? No Standard Hours per Week 40 Full Time or Part Time? Full Time Shift Day Work Schedule Summary VP Area VP Area President Department 00410 - Human Resources Location Campus City Salt Lake City, UT Type of Recruitment External Posting Pay Rate Range $18.50 Close Date 11/11/2026 Priority Review Date (Note - Posting may close at any time) 08/18/2026 Job Summary Human Resources Service Center Representative Provide human resources support to employees, answering questions via the telephone and/or Internet. Assist employees with benefit elections and changes. Possess thorough knowledge of organization’s human resources policies and procedures. University Human Resource Management currently supports a hybrid work schedule. The Human Resources Representative will be required to work on a rotating schedule, 2 weeks at the front desk in our Human Resources office located in downtown Salt Lake City every 5 weeks. The remaining weeks the employee will work one day in the office and then from home. An employee hired into this role who telecommutes will be responsible for providing space, telephone, printing, networking and/or internet capabilities at the telecommute location and sign the University of Utah Telecommuting Agreement. University of Utah offers a comprehensive benefits package: Benefits information is available at . For more information regarding how our salary and benefit offerings impact the overall compensation here at the University of Utah, please see our Responsibilities Human Resources Service Center Representative, I Provide human resources support to employees, answering questions via the telephone and/or Internet. Assist employees with benefit elections and changes. Possess thorough knowledge of organization’s human resources policies and procedures. Performs routine tasks as directed and under close supervision. Requires little to no related experience. Human Resources Service Center Representative, I – Department Specific Responsibilities: Respond to Human Resources Inquiries: Provide initial support for employee questions on Human Resource policies, benefits, and procedures via phone and internet. Assist with Benefits : Help employees with benefit selections and changes, ensuring they understand their options. Learn Human Resources Policies : Actively engage in learning organizational Human Resource policies and procedures to accurately assist employees. Perform Administrative Tasks : Execute routine administrative duties such as data entry and maintaining employee records. Support Human Resource Initiatives : Participate in Human Resource projects and initiatives as directed, providing logistical support. Minimum Qualifications EQUIVALENCY STATEMENT : 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience) Human Resources Service Center Representative, I: Requires little to no related experience. Preferences Experience working in a call center or a high-volume customer service role Strong active listening and verbal/written communication skills Ability to multitask and manage time effectively Comfortable with conflict resolution with the ability to deescalate Type Special Instructions Summary Additional Information The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at View phone number on click.appcast.io for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at View phone number on click.appcast.io or View phone number on click.appcast.io or University Human Resource Management at View phone number on click.appcast.io if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non-Discrimination page . Online reports may be submitted at This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South. As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members , a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period. Required fields are indicated with an asterisk (*). * What is your highest level of completed education? None High School Diploma or Equivalent Associate Degree Bachelor's Degree Master's Degree Doctorate Degree * How many years of related work experience do you have? Less than 2 years 2 years or more, but less than 4 years 4 years or more, but less than 6 years 6 years or more, but less than 8 years 8 years or more, but less than 10 years 10 years or more, but less than 12 years 12 years or more, but less than 14 years 14 years or more * Please indicate the number of years of customer service experience that you have: Less than 1 year 1 year or more, but less than 3 years 3 year or more, but less than 5 years 5 year or more, but less than 8 years 8 years or more * This position is hybrid in the Salt Lake City area. Are you able to work onsite downtown as required by the position? Yes No Required Documents Resume Optional Documents Cover Letter University Human Resource Management 250 East 200 South, Suite 125 Salt Lake City, UT 84111 Contact us: View phone number on click.appcast.io By Email: View email address on click.appcast.io #J-18808-Ljbffr