Security Officer

Security Officer

Site: The McLean Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

40 hr daysShift Assignment 6:30am - 2:30pm Receiving general direction from the Security Supervisor, incumbent ensures a safe and secure environment; provides protective services to people and property; responds to routine and emergency calls for service; and assists with day-to-day operations of the department.

Principal Duties & Responsibilities

• Performs daily operational functions as directed and upon request by the Security Supervisor or the Dispatcher to ensure that McLean's operational needs are met efficiently.
• Responds immediately and appropriately to all emergency requests for assistance issued by the Supervisor or Dispatcher. Responds immediately and appropriately to all emergency, contingency, or disaster situations. Responds as soon as possible to all non-Emergency calls assigned by the supervisor or Dispatcher.
• Documents all incidents after response and informs Dispatcher of actions taken. Completes all electronic incident reports in an objective manner, writes in a clear style and submits all incident reports and accompanying documentation Prior to departing from campus At the end of the shift.
• Utilizes strong customer service skills and community policing philosophies to develop and build strong relationships with the hospital community.
• Manages complex and dynamic and emotionally charged situations to help restore order, investigate nefarious or criminal activity and take the appropriate safety and security actions.
• Conducts initial investigations into all reports of suspicious activity, persons, hazards or risk and takes the necessary steps to mitigate risk to patients, visitors and staff.
• Takes appropriate actions when necessary, appropriate or mandated, based on training procedure and legal requirements.
• Uses effective and appropriate de-escalation techniques when addressing disorderly, disruptive or emotionally charged persons.
• Demonstrates reasonable application of physical force when necessary and appropriate, to contain, restrain or stop a physical threat or assault.
• Provides escorts to patients, visitors, employees, and others to ensure the safety of the requester.
• Patrols McLean property and grounds, documents all deficiencies and/or violations of policy. Ensures that only authorized vehicles are allowed access to parking areas controlled by McLean and documents violations of parking policy.
• Performs access control functions, including: ensuring that all employees, vendors and contractors are in possession of an authorized form of identification and that is clearly visible; enforcing McLean visitor policies and restrictions; restricting access by individuals who have no authorized business on McLean property.
• Performs Dispatch and/or Console duties as assigned by the Supervisor/Manager. Dispatch/console duties include, but are not limited to, the following: Coordinates Security activities, acts as liaison to other McLean departments and external agencies, reflects the friendly, courteous, helpful and professional attitude of the department at all times. Coordinates assignments of scheduled staff to calls for service and other activities in an equitable fashion. Answers incoming internal and external phone calls, provides callers with information and appropriate transfers. Prioritizes and assigns responses to incidents and requests for assistance and ensures that all are resolved in a timely fashion. Maintains a chain of custody of all property, evidence and equipment turned in to the Security office. Documents all actions taken by departmental staff, all incidents reported and ensures that all supporting documentation is provided by Security officers assigned to respond to calls for assistance. Monitors all electronic security and fire systems associated with the departmental operations at the Security Office in accordance with department Policies and Procedures. Notifies the Supervisor when appropriate to provide additional resources or regarding a systems failure. Performs all services in accordance with the appropriate McLean Policy and Procedure Manual. Performs other duties as assigned by the Supervisor/Manager.

Qualifications

EDUCATION:

Qualifications Minimum of a high school diploma required. A strong educational background (associate's or bachelor's degree) in criminal justice or related field is preferred. A combination of both experience and education will be considered.

A minimum of 1-3 years of security or related experience preferred.

Must possess and maintain a valid Massachusetts Driver's License.

Must obtain and maintain required certification in the following programs (training provided by department): - CPR/AED/First Aid - CPI De-Escalation Training - International Association for Healthcare Security and Safety (IAHSS) Basic Officer Certification (within first 90 days)

Skills, Abilities, & Competencies Required Strong interpersonal and communications: positive image, tact and diplomacy, active listener, articulate.

Effectively interact with people of different levels and cultures; establish positive relationships, gain trust and respect of others.

Handle a variety of diverse and stressful situations.

Work effectively both independently and in teams.

Customer service skills: accessible, energetic, concerned, empathetic, positive attitude, collaborative and flexible.

Strong problem solving skills, critical and analytical thinking, good judgment, prioritizing, industrious and creative resolutions for positive outcomes.

Ability to deal with, and deescalate, anxious/stressed people and manage aggression.

High volume of activity; handle complex interpersonal situations and crisis management scenarios.

Ability to recognize potential impacts of decisions and ensures best positive outcomes to prevent/reduce injury, liability, and/or negative publicity.

Competence to ensure compliance with local, state and federal laws, hospital policies and procedures. Reliable and flexible.

Strong writing skills to provide and maintain documentation to support data.

Basic computer skills; typing and use of database software.

Technology: use of access control and database software, communications equipment, first aid equipment.

Must be able to read, write, and speak English fluently. Fluency in more than one language preferred.

Additional Job Details (if applicable)

EEO

It is the policy of McLean Hospital to affirmatively provide equal opportunity to all qualified applicants for employment and existing employees without regard to their race, religion, color, national origin, sex, age, ancestry, protected veteran status, disability, sexual orientation, gender identity or expression, pregnancy or a condition related to pregnancy including, but not limited to, lactation or the need to express breast milk for a nursing child, or any other basis that would be in violation of any applicable law or regulation.

Remote Type

Onsite

Work Location

115 Mill Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$23.34 - $33.37/Hourly

Grade

5At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1600 The McLean Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io.

Mass General Brigham Competency Framework