Human Resources Generalist (EMS / Ambulance)

Job Description

Job Description

About Priority Patient Transport

Priority Patient Transport has served Virginia's Shenandoah Valley and Central Virginia since 2007. From five offices — Staunton (HQ), Harrisonburg, Charlottesville, Winchester and Roanoke — our teams provide non-emergency medical transportation (wheelchair, BLS and ALS), community paramedicine and mobile integrated healthcare visits, EMS standby for events, and transport services under federal and state contracts.

Our people are the company. EMTs, paramedics, wheelchair van operators and dispatchers are who our patients and facility partners actually see — and keeping those crews hired, credentialed and supported is what this role is about.

The role

We're hiring a Human Resources Generalist to run day-to-day HR for a multi-site EMS organization: recruiting and hiring field staff, onboarding and orientation, EMS credential tracking, benefits and leave paperwork, and being the person employees come to with questions.

This is a hands-on generalist role, not a strategy seat. You'll handle the daily work independently and bring the bigger decisions — policy changes, terminations, serious employee-relations matters — to leadership. You'll work closely with operations and field supervisors across all five offices and report directly to the owner/VP of Operations.

We strongly encourage applicants with ambulance, EMS or EMT backgrounds. If you've worked in or around an ambulance service — as an EMT or paramedic, in EMS operations, scheduling, training or HR at a transport or fire/EMS agency — that experience is a major advantage here and will be weighted heavily. You'll be hiring, credentialing and supporting crews whose jobs you'll already understand: shift work, 12s and 24s, on-call, run volume, recertification cycles, and what a rough call does to a crew.

What you'll do

Recruiting and hiring

• Post and manage openings for EMTs, paramedics, wheelchair van operators, dispatchers and office staff; source candidates and run phone screens
• Schedule interviews with operations, keep candidates warm, and move offers and paperwork along quickly
• Build a candidate pipeline through EMT and paramedic programs, community colleges, career fairs, fire/EMS agencies and employee referrals
• Keep the applicant tracking workflow current and report open positions and time-to-hire

Onboarding and credentialing

• Run new-hire onboarding: paperwork, I-9 and E-Verify, background checks and fingerprinting, drug screening, DOT/physical requirements, orientation scheduling
• Coordinate field training and preceptor assignments with operations
• Track every credential with zero lapses: Virginia OEMS / NREMT certifications, CPR, ACLS, PALS and other cards, driver's licenses and MVR checks, immunization and TB records, continuing education hours and recertification deadlines
• Maintain a recert and expiration calendar with advance reminders to staff and supervisors

Employee support and retention

• Be the first point of contact for employee questions across all locations
• Document performance conversations and corrective action alongside supervisors, and escalate serious matters to leadership
• Conduct exit interviews, track turnover, and flag retention problems early
• Help with recognition, engagement and morale efforts for field staff who rarely sit in an office

Benefits, leave and payroll support

• Handle benefit enrollments, changes and open-enrollment paperwork, and answer employee benefit questions
• Process leave paperwork — FMLA, ADA accommodation requests, personal and medical leave, return-to-work — with leadership's sign-off
• Provide payroll with accurate new hire, change, termination, PTO and shift-differential information
• Report workplace injuries, open and follow workers' compensation claims, and track return-to-work status

Records and compliance

• Maintain personnel files and HR records accurately and confidentially
• Keep OSHA 300 logs, bloodborne pathogen and exposure documentation, and HIPAA training records current
• Follow and help enforce our handbook, job descriptions and HR policies; keep them updated as leadership directs
• Support documentation and personnel requirements tied to our federal and state contracts
• Provide leadership with simple HR reporting: headcount, turnover, open positions, credential status

What we're looking for

• 2+ years of HR experience covering recruiting, onboarding and employee paperwork
• Ambulance, EMS, EMT or healthcare experience — strongly preferred and heavily weighted
• Familiarity with I-9, FMLA, ADA and EEO basics (you don't have to be the expert, but you need to know when to raise a flag)
• Experience tracking certifications, licenses or credentials against hard deadlines
• Comfortable supporting a shift-based, multi-site, largely non-desk workforce
• Highly organized, detail-driven, and dependable with deadlines
• Absolute discretion with confidential employee information
• Proficient with HRIS/ATS systems and Microsoft Office or Google Workspace
• Valid driver's license and willingness to travel between our Virginia offices
• Must pass a background check

Nice to have

• Current or former EMT or Paramedic certification
• Experience at an ambulance service, NEMT provider, fire/EMS agency or hospital
• Familiarity with EMS operations software (TraumaSoft or similar) and its HR/scheduling modules
• Experience with Virginia OEMS credentialing and NREMT recertification
• SHRM-CP or PHR certification (or working toward one)
• Workers' compensation or leave administration experience
• Experience supporting government or federal contract staffing requirements

 

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.