Warehouse Supervisor

Job Description

Job Description

Why RealCold?

Established in 2022, RealCold was founded to address the unmet needs of the food cold chain sector. By combining high growth strategic locations, state-of-the-art facilities, and exhaustive offerings that include traditional storage programs and diverse value-added services (including DTC), the company has positioned itself as a collaborative and integrated provider for food retailers, producers, and distributors. This mission is reinforced through its highly bespoke solutioning and customer centric approach. The RealCold platform operates a national, omni-channel network, inclusive traditional storage offerings, as well as comprehensive direct-to-consumer program, which can reach the majority of U.S. consumers within 1- or 2-day ground service.

Role Overview:

The Warehouse Supervisor directs and coordinates the daily operations/responsibilities of the e-commerce team and designated facility to achieve efficiency in processes, safety and quality. They also supervise and coordinate the storage and distribution process. The incumbent must interface well with other team members to create a positive work environment and healthy team culture. This position is salary, exempt.

Essential Functions and Key Responsibilities:

• Responsible for promoting a Safety Culture throughout the Facility, working safe is always the #1 priority; clean as you go to ensure everyone is working in a safe environment.
• Ensure that all safety rules & regulations are followed at all times and be a conduit of safety to yourself and others.
• Supervise the e-commerce team which includes but is not limited to participating in the recruiting of new team members, onboarding, training, coaching, and performance management.
• Handle the scheduling of the e-commerce team, monitor attendance and approve time sheets for payroll.
• Supervise and coordinate daily task assignments of the e-commerce team in the warehouse.
• Ensure compliance with company policies.
• Collaborate with operations manager to provide timely and constructive performance evaluations.
• Instills a sense of urgency with warehouse employees to work efficiently to meet customer schedules.
• Develop flexibility in warehouse employees by using cross training; consistently monitor and improve the processes for increased efficiency and product quality.
• Ensure adequate resources are available to achieve food safety objectives and support the development, implementation, maintenance, and ongoing improvement of the SQF system.
• Train new employees on picking orders, unloading, and loading product, and other warehouse functions as needed.
• Plan production schedules and resource allocation for completion of job assignments while keeping time and production records.
• Track and send reports to leadership or designated plant employees.
• Track warehouse activities including sales, record control, and purchasing to ensure availability of products.
• Ensure accidents are investigated according to the company’s accident investigation procedures.
• Assisting the Operations Manager or General Manager where needed.
• Responsible for ensuring that the Food Safety Compliance requirements for the facility are consistently maintained.
• Work with machinery and material handling equipment.
• Resolve employee issues and maintain open lines of communication with all levels of the organization.
• Perform other assigned duties as instructed.

Requirements of the Position:

• Minimum three (3) years of distribution/warehouse experience.
• Minimum one (1) year of supervisory experience is required.
• Experience in a cold storage facility a plus.
• Proficient in operating warehouse equipment, including forklift, pallet jack and high reach forklift.
• Experience with Warehouse Management Systems.
• Extensive knowledge of operations and production management in a warehouse setting.
• Proficiency in Microsoft Office tools.

Knowledge, Skills, and Abilities:

• Ability to interpret financial data as needed to set production goals.
• The ability to work in a team environment geared towards the common goals of shipping product/customer orders on time and in a safe manner.
• Ability to train, onboard, evaluate staff performance, and coordinate daily task assignments.
• Ability to access and navigate the production facility.
• Excellent organizational skills and attention to detail.
• Possess a high degree of professionalism, excellent interpersonal skills, driven to meet deadlines & commitments, and the ability to work independently and thrive in a positive, solution-oriented culture of accountability.
• Exceptional verbal and written communication skills to liaise between employees, upper management, and clients.
• Strong capacity to de-escalate customer complaints and resolve workplace conflicts or operational bottlenecks.
• Great work ethic.
• Ability to listen and take direction agreeably.
• Be on time to work and reliable.

Work Requirements:

• Must be able to pass a background check.
• Must be flexible and be able to work overtime.
• Must be willing to work weekends and evenings.
• Ability to work well under pressure.
• Dress code is relaxed with a few rules to follow for safety; comfortable, closed-toe shoes are required.
• Prolonged periods of walking through a cold warehouse environment below 34 degrees for up to 8 to 10 hours daily.
• Ability to walk through warehouse for up to 8 to 10 hours per shift.
• Must be able to maintain attention for long periods of time with constant interruptions

Work Environment:

Works in a cold storage facility with exposure to low to below zero temperatures. This job may involve occasional exposure to some disagreeable elements such as dust, noise, etc. Accidents are improbable other than minor injuries. Environment may be fast paced at times. You will be working around moving machines – order pickers and forklifts.

Physical Requirements:

This is not an all-inclusive list, but it is intended to give an overview physical requirement for this position. Reasonable accommodation will be provided under appropriate circumstances and in accordance with applicable law. While performing the duties of this job, the employee is regularly required to:

• Continually: Sit, walk, bend, speak, and hear
• Continually: Type, write, and read
• Occasionally: Stand, carry, lift, push and reach up to 30 lbs.
• Occasionally: Work at heights no greater than 40’

What We Offer You:

• Comprehensive benefits package to include medical, dental, vision, HSA, FSA, Short- and Long-Term Disability, and Life Insurance
• Annual bonus eligibility
• 401(k) Match
• Paid Time Off

RealCold is an Equal Employment Opportunity Employer. We believe in providing employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.