Area Manager, Fulfillment Operations

Overview As a member of the ShipBob team, you will champion continuous learning and innovation, take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and your professional growth. Our culture emphasizes ownership, collaboration, transparency, and a results‑driven approach that connects daily work to our mission. When we hit milestones we celebrate together; when we fall short we learn and move forward. Location 11401 Harmon Rd, Fort Worth, TX Role Description The Dedicated Manager of Merchant Operations serves as the primary on‑site operational liaison for Merchant at ShipBob. This operationally focused leadership role is responsible for driving executional excellence across B2B fulfillment, kitting operations, and value‑added services (VAS). You will ensure service‑level adherence, maintain operational alignment among ShipBob, Merchant, and external partners, and foster a high‑performance environment onsite. What You'll Do Maintain consistent communication with the Merchant and Success teams through scheduled operational meetings, facility tours, and shared distribution group correspondence covering performance, exceptions, and risks. Provide a high‑level end‑of‑day summary covering B2B order status, kitting and VAS progress, inventory or lot hold status, open orders, orders past SLA, key operational risks or delays, and clear action plans for outstanding items. Oversee operational quality incident investigations in coordination with ShipBob operations leadership; deliver written reports including root cause analysis, corrective actions, and preventative measures. Coordinate across ShipBob departments to resolve operational constraints and engage directly with Merchant operational teams and external partners such as freight carriers to support execution. Own operational metric reporting, including VCPO, UPH, OPH (Batch, Labelling, Pick, Pack), on‑time receiving and shipping, and merchant SLAs. Identify areas for improvement, troubleshoot problems, and implement solutions to maintain standards. Align weekly with the Merchant to understand kitting and production volume requirements; partner with operations leadership to develop execution plans addressing staffing, capacity, and operational constraints. Develop and document Merchant‑specific SOPs; audit existing processes to ensure SOPs and work instructions are followed. Ensure compliance with Merchant packing guides, order instructions, retail labeling requirements, and Merchant Warehouse Expectations documentation. Monitor B2B fulfillment performance to confirm purchase orders are picked, packed, and shipped within required SLAs; assist with order prioritization to meet retailer “Must Arrive By” dates. Determine optimal shipment mode for each purchase order in accordance with retailer routing guides; update the “Ship Option” field in the ShipBob WMS dashboard. Coordinate directly with carriers to ensure pickups occur within the scheduled shipping window. Oversee inventory lot hold and release management in the WMS in coordination with the Merchant. Evaluate operational feasibility for special requests or projects; coordinate with the ShipBob account team to scope requirements and communicate timelines. Support safety programs and OSHA compliance; supervise daily workflows and maintain hygiene and contamination control standards. Other duties as necessary. Qualifications 2+ years of experience in warehouse, fulfillment, or logistics operations management. Experience serving as an operational liaison between fulfillment operations and merchant or client teams. Sound understanding of fulfillment metrics: UPH, OPH, SLA management, and VCPO. Experience with B2B fulfillment operations and retailer compliance requirements. Proficiency with WMS platforms and operational reporting tools. Excellent written and verbal communication skills; ability to clearly communicate operational status and incidents to merchant partners. Solid organizational and coordination skills with the ability to manage multiple priorities across B2B fulfillment, kitting, and VAS operations simultaneously. Excellent problem‑solving skills and ability to make real‑time operational decisions in a fast‑paced environment. Experience developing and implementing SOPs in a warehouse or fulfillment environment. Benefits Medical, Dental, Vision & Basic Life Insurance Paid Maternity/Parental Leave Program Paid Holidays & Flexible Time Off Program Compensation Base salary range: $54,878 – $73,170. Total compensation may reach up to $91,463, including opportunity for participation in the Company’s discretionary bonus plan. Equal Employment Opportunity ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. #J-18808-Ljbffr Shipbob